Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Mid-Market Account Director is responsible for managing customer relationships and developing account strategies to drive new revenue opportunities while ensuring customer retention.
Responsibilities
- Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges
- Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace
- Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them
- Proactively identify opportunities to upsell additional Five9 products or services to existing customers
- Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center
- Develop and present compelling proposals that showcase the value of expanding their engagement with Five9
- Stay informed about industry trends, market dynamics, and competitor activities
- Use this knowledge to position Five9 as a leader and differentiate our offerings
- Create and drive revenue within a specified region or list of named accounts
- Generate business opportunities through professional networking and cold-calling
- Drive brand awareness, campaigns, and lead generation via networking, associations, etc
- Meet and exceed all quarterly and annual sales quotas
- Own the sales cycle from lead generation to closure
- Develop business plan and present the business plan during quarterly review sessions
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Self-generate leads from a personal connection, referral partners, and regional networking events
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
Skills
- Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
- Be able to work independently and as part of a team in a fast pace, rapid change environment
- Success selling at the C-level
- Documented track record of sales excellence
- A proven sales hunter and closer
- Superior professional presence and business acumen
Company Overview