Note: The job is a remote job and is open to candidates in USA. Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. The Network Operations Administrator is responsible for supporting the stability, performance, and security of critical network infrastructure across internal systems and customer environments.
Responsibilities
- Monitor network and system health using automated tools and dashboards
- Respond to alerts, incidents, and service requests in accordance with established procedures and SLAs
- Perform routine maintenance and operational tasks for network and related systems
- Assist with installation, configuration, and administration of LAN/WAN environments and networking hardware
- Provide customer connectivity support via phone and ticketing systems
- Troubleshoot basic network and server-related issues and escalate as appropriate
- Document incidents, resolutions, and operational processes in internal systems
- Maintain and update internal documentation (knowledge base, runbooks, etc.)
Skills
- Associate's degree in a related field or equivalent experience
- 2+ years of relevant experience in network or systems operations
- Foundational understanding of networking concepts, devices, and services
- Working knowledge of Linux environments and LAMP stack fundamentals
- Basic experience with server networking configuration and maintenance
- Familiarity with software firewalls (e.g., iptables)
- Exposure to hosting tools such as cPanel and WHM
- Understanding of basic incident response processes
- Strong written and verbal communication skills
- Ability to follow established procedures and manage multiple tasks in a fast-paced environment
Benefits
- Comprehensive benefits package
- Traditional and Roth 401(k) with company matching
- A collaborative, team-oriented culture
- Consistent and predictable work hours
- Engaging, varied work that keeps each day different
- Opportunities to contribute ideas and influence how work gets done
Company Overview