Note: The job is a remote job and is open to candidates in USA. Verra Mobility is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations. The Operations Engineer plays a critical role in building, integrating, and automating platforms to support roadside operations, ensuring optimal performance and service excellence.
Responsibilities
- Design, develop, and implement integration solutions across multiple platforms, ensuring data, workflows, and monitoring tools interoperate seamlessly
- Build and maintain automation tools using Python, PowerShell, C++, other scripting languages and GitHub (revision control) to reduce manual work, improve accuracy, and streamline troubleshooting
- Work closely with Operations Technicians and Supervisors to understand frontline needs, translating them into scalable engineering solutions that improve uptime and service quality
- Develop and maintain monitoring, alerting, and diagnostic tools that ensure roadside equipment and supporting platforms run at peak efficiency
- Contribute to engineering initiatives, including platform rollouts, API integrations, and system upgrades, ensuring projects are completed on schedule and aligned with business goals
- Ensure engineering solutions support SLA compliance and help operations teams deliver consistent, high-quality service
- Identify opportunities for improved efficiency in system monitoring, incident resolution, and configuration management; design and implement solutions that scale
- Develop detailed documentation, runbooks, and training materials to ensure engineering solutions can be adopted and maintained effectively by operations teams
- Engage in agile ceremonies (daily stand-ups, backlog refinement, sprint planning) to align engineering deliverables with operational needs and company objectives
- Provide advanced technical support for complex incidents, collaborating with operations teams to resolve issues quickly and permanently
- Successful completion of the Nlets fingerprinting background assessment
Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; or equivalent combination of education and experience
- Minimum of 4–7 years of experience in system integration, platform development, or operations engineering
- Strong proficiency in Python, Java, C++, PowerShell, and other scripting languages for automation, with hands-on experience in GitHub-based development workflows
- Experience with Oracle and SQL Server databases for integration, data analysis, and troubleshooting
- Demonstrated experience with APIs, system integrations, and automation frameworks
- Experience developing web-based applications and working with load balancers is a plus
- Familiarity with cloud platforms (Azure, AWS, or GCP) and their integration with enterprise applications
- Proven ability to design and implement tools that improve operational performance, monitoring, and troubleshooting
- Strong collaborative skills with experience working closely with operations teams, translating operational needs into engineering solutions
- Advanced skills with Microsoft Suite (Excel, Word, PowerPoint), with preferred experience in Power BI, Visio, and Outlook
- Excellent problem-solving, communication, and decision-making skills with the ability to work in a fast-paced, 24x7x365 environment
- Experience developing web-based applications and working with load balancers is a plus
- Preferred experience with CI/CD pipelines and deployment practices
- Agile/Scrum certification (Scrum Master, Product Owner, or Scrum Fundamentals) is preferred
Company Overview