Note: The job is a remote job and is open to candidates in USA. Channel Partners Solutions, LLC. is a company delivering end-to-end retail, marketing, and consumer activation solutions across industries. The Operations Manager serves as the operational backbone of a global training enablement program, ensuring that trainers and stakeholders have the necessary systems and tools to execute effectively. This role involves supporting a globally distributed team through operational excellence, technology administration, and process standardization.
Responsibilities
- Own and manage operational systems that support the Global Master Trainer Program
- Establish and maintain scalable processes, workflows, and SOPs across all regions
- Support onboarding, deployment, and operational readiness for new hires and field teams
- Identify and implement process improvements to enhance efficiency, scalability, and consistency
- Partner with IT to manage systems, reporting platforms, and tools used by trainers and leadership
- Oversee system administration (including user access, data integrity, and compliance)
- Ensure trainers are fully equipped with systems, credentials, and tools required for success
- Troubleshoot and resolve system issues in partnership with IT teams and vendors
- Coordinate field surveys, learner feedback collection, and operational assessments
- Support reporting efforts, including data collection and dashboard preparation
- Manage trainer assets including laptops, devices, demo equipment, and training materials
- Oversee asset procurement, tracking, inventory control, and recovery processes
- Ensure field teams have the equipment and resources needed for effective program delivery
- Coordinate branded materials, apparel, training kits, and event collateral
- Support global events, onboarding sessions, and training summits
- Partner cross-functionally with Regional Account Managers, Training, and Recruiting teams to support program execution
Skills
- 3+ years of experience in operations, program support, field operations, or training operations
- Bachelor's degree or equivalent work experience
- Experience supporting operational systems, reporting tools, or technology platforms
- Experience managing multiple priorities in a fast-paced environment
- Experience supporting global or multi-region programs
- Experience of workforce management or reporting platforms (e.g., OpenSky or similar)
- Experience in training, enablement, retail, or field-based organizations
- Experience with asset management, inventory control, or logistics coordination
- Familiarity with survey tools, feedback systems, and reporting platforms
Benefits
- Bi-weekly pay and early wage access - get paid when you need it!
- Health and wellness benefits plans
- Paid time off and holidays
- 401(k) with employer matching
- Employee discounts
- Referral bonus
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
Company Overview
Channel Partners is the only 3PL that does it all. It was founded in 2016, and is headquartered in Tampa, Florida, USA, with a workforce of 5001-10000 employees. Its website is https://www.channelpartners.com.