Note: The job is a remote job and is open to candidates in USA. Stellar Industrial Supply is a company that values collaborative work and employee contributions. They are seeking an Operations Support Coordinator who will provide day-to-day technical support to employees across various environments, ensuring timely resolution of technology-related issues.
Responsibilities
- Serve as the primary point of contact for employee technology support requests received by phone, email, or the ticketing system
- Provide friendly, responsive support to office staff, sales teams, and warehouse employees
- Take ownership of support requests from initial contact through final resolution, ensuring issues are addressed promptly and nothing falls through the cracks
- Follow up with employees to confirm issues have been fully resolved and expectations have been met
- Troubleshoot basic issues involving computers, printers, scanners, mobile devices, Prophet 21 (P21), Microsoft 365, and other business applications
- Investigate issues by gathering information, asking thoughtful questions, and working through problems logically
- Coordinate with internal IT resources or third-party vendors when advanced technical support is required
- Assist with new user setup, device deployment, and basic system access
- Accurately document support requests, troubleshooting activities, and resolutions within the ticketing system
- Create and maintain knowledge base articles and user documentation for common questions and recurring issues
- Identify opportunities to improve support processes and enhance the overall employee experience
- Demonstrate professionalism, accountability, and a strong customer service mindset in every interaction
- Maintain confidentiality when working with company systems and information
- Participate in ongoing training and continuous learning to expand technical knowledge and support capabilities
Skills
- High school diploma or equivalent
- Strong customer service mindset with a genuine desire to help others and resolve issues
- Excellent verbal and written communication skills, with the ability to keep users informed throughout the support process
- Ability to prioritize work effectively and respond appropriately based on business impact and urgency
- Strong analytical and problem-solving skills with the ability to troubleshoot issues methodically
- Demonstrated ownership and follow-through to ensure issues are fully resolved
- Patient, approachable, and comfortable supporting users with varying levels of technical knowledge
- Ability to work independently while collaborating effectively as part of a team
- Comfortable learning new technologies, systems, and business applications, including Prophet 21 (P21)
- Must be at least 18 years of age
- Must be able to pass a background check and drug screening
- Must be legally authorized to work in the United States
- Must maintain regular and reliable attendance
- Must be able to communicate professionally with customers, suppliers, vendors, and internal teams
- Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field
- Two to four years of experience in customer service, technical support, help desk support, school or educational IT, or related technical support roles
- Experience supporting Microsoft 365, Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft Defender, or similar enterprise technologies
- Experience supporting users in a distribution, warehouse, manufacturing, or industrial environment
Benefits
- Medical, dental, and vision insurance
- Company-paid life and AD&D insurance
- Short-term and long-term disability insurance
- 401(k) with employer match
- Paid time off and paid holidays
- Gym reimbursement program
- Employee Assistance Program (EAP)
- Employee rewards and recognition program
- HSA with company contribution on eligible plans
Company Overview