Note: The job is a remote job and is open to candidates in USA. Collectors Universe, Inc. is a leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a Partnerships Program Manager to manage and grow existing grading partnerships, ensuring seamless access to PSA services through strong relationships and operational execution.
Responsibilities
- Serve as the primary point of contact for PSA's grading partners, owning the health, satisfaction, and growth of each relationship
- Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, and Tech
- Drive program management for global partner implementations
- Partner with product, engineering, operations, marketing, finance, and analytics to launch new programs and support ongoing initiatives
- Manage project timelines, deliverables, and stakeholder updates across internal and external teams
- Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
- Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
- Identify process gaps and build scalable systems for program tracking and reporting
- Communicate program goals, progress, and results to executive stakeholders
Skills
- 5+ years of experience in partnerships and/or program management, ideally in a consumer technology business
- A strong cross-functional operator who can manage external relationships and internal teams simultaneously
- Highly organized with the ability to prioritize ruthlessly and deliver results in a fast-paced, ambiguous environment
- An excellent communicator — equally comfortable in a partner QBR and an executive update
- Data-driven, detail-oriented, and focused on continuous improvement
- A self-starter and creative problem solver who thrives with ownership
- Someone who's comfortable shifting between strategic thinking and hands-on execution as the situation demands
- A quick learner who's comfortable adopting new tools and systems - whether that's a CRM, ticketing platform, project management tool, or partner-facing tech
- Someone who is able to independently pull, structure, and analyze data to surface insights and support decision-making
- Willing to travel up to 10% of the time and as needed at critical project milestones
Benefits
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company Overview
Collectors offers authentication and sale services for high-value collectibles. It was founded in 1986, and is headquartered in Santa Ana, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.collectors.com/.