Note: The job is a remote job and is open to candidates in USA. Polaris Rx is a company focused on specialty pharmacy services, and they are seeking a Pharma Program Manager. This role is responsible for the operational execution of manufacturer-sponsored specialty pharmacy programs, ensuring internal readiness and cross-functional alignment while delivering high-touch patient care.
Responsibilities
- Lead the onboarding and implementation of manufacturer-sponsored programs across therapeutic areas (e.g., oncology, rare disease, immunology)
- Translate contractual and operational requirements into executable SOPs
- Design, document, and oversee program-specific workflows for pharmacy, nursing, prior auth, patient services, and shipping teams
- Monitor program performance using key metrics: time to therapy, turnaround time, adherence, persistency, refill rates, and service level agreements (SLAs)
- Proactively identify risks or service gaps; implement corrective actions as needed
- Support internal QBR/MBR preparations with pharma account teams by supplying accurate program data and insights
- Serve as the primary internal liaison between patient services, pharmacy operations, clinical teams, IT, data, compliance, and customer service
- Ensure all departments are trained and aligned with program-specific workflows and service standards
- Maintain accurate documentation for all program requirements, workflow changes, SOPs, and version controls
- Ensure compliance with URAC, ACHC, and manufacturer-specific auditing protocols
- Coordinate delivery of program data and reporting deliverables to the pharma partner, ensuring accuracy and timeliness
- Collaborate with analytics teams to interpret trends, identify operational improvements, and inform program enhancements
- Support launch readiness for limited distribution drugs (LDDs), new indications, or label expansions
- Ensure inventory management, prior authorization support, and reimbursement processes are aligned with manufacturer expectations
Skills
- Bachelor's degree in pharmacy, Healthcare Administration, Life Sciences, or related field (required)
- 3–5 years of experience in specialty pharmacy operations, manufacturer services, or HUB/SPP program management
- Strong understanding of specialty pharmacy services, workflows, and high-touch care models
- Excellent project management and problem-solving skills
- Ability to communicate effectively across clinical, operational, and technical teams
- Proficiency in MS Office, workflow tools, and data reporting platforms (e.g., Power BI, Excel, CRM systems)
- Ability to speak, read and write in the English language
- Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and compute rate, ratio, and percent; and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and deal with problems involving several concrete variables in standardized situations
- Ability to relate to people in an open, friendly, accepting manner; can show sincere interest in others and their concerns; capable of initiating and developing relationships with others as a key priority
- Ability to develop and maintain effective working relationships with team members, internal partners, and external parties
- Can assert own ideas and persuade others; gain support and commitment from others; and mobilize people to take action
- Adhere to company standards for conduct, grooming, and attire
- Ability to work under pressure and ability to make decisions according to established guidelines; work unsupervised and to accomplish tasks accurately and on a timely basis; prioritize work; strong organization skills
- Ability to identify the needs of employees through effective questions and listening techniques
- Handles customers and employees and their queries in a positive, friendly, helpful and knowledgeable manner, remembering that the customers' satisfaction is a primary focus
- Must be able to report to work regularly per the assigned schedule; and have the flexibility to work additional hours outside the assigned schedule when necessary; work steadily through the workday; and maintain an attendance record in compliance with company policies and procedures
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Uses common sense to perform job functions in a safe manner
- PMP certification or advanced degree is a plus
- Knowledge of therapeutic areas such as oncology, rare disease, HIV, or biosimilars is a plus
- Spanish (or other languages) helpful
Company Overview