Note: The job is a remote job and is open to candidates in USA. Folia Health is a company focused on personalized, data-driven healthcare solutions. They are seeking a Principal, Customer Success to manage sponsor relationships and translate research insights into commercial value for life sciences partners.
Responsibilities
- Own client relationships across multiple sponsors; serve as the clients’ primary point of contact and the person they always know to come to throughout the entire end-to-end research lifecycle
- Partner closely with the Folia Research team including, research scientists and data scientists, in order to ensure sponsors experience Folia’s science with full scientific credibility and clear commercial relevance
- Translate Folia research findings into commercially-usable outputs and lead client-facing deliverable presentations
- Support the Commercial team with renewals and account expansion: map accounts, surface the strongest insights, and hold the relationship connection
Skills
- Bachelor's degree required
- 6+ years of experience in customer success, account management, or client-facing commercial/scientific roles, ideally within life sciences, pharma, healthcare, or research services
- Demonstrated ability to own sponsor or client relationships and manage the success of multiple projects over time
- Ability to engage credibly with both scientific and commercial stakeholders, and to translate research insights into commercial value
- First principles thinking and a knack for turning insight into action
- Strong communication, relationship-building, and account strategy skills
- Advanced degree in a relevant field is a bonus
Benefits
- Stock option grants
- Bonuses
- Health, Dental, Vision, and 401k plan
Company Overview