Note: The job is a remote job and is open to candidates in USA. Clarivate is seeking a Principal IP Consultant to deliver expert IP law guidance to complex US-based clients. This role involves hands-on IP law implementation, client engagement, and collaboration with internal teams to support governance and risk mitigation for high-value accounts.
Responsibilities
- Maintain & demonstrate expert understanding of at least one IPMS - Memotech (to start with) both from legal subject matter and product functionality perspective
- Be a key participant in collaborating with product teams to strategize future developments on system enhancements and product evolution, keeping customer interests in mind
- Improve the customer experience & drive for customer retention by enhancing satisfaction with IP Laws via expeditious resolution of client inquiries. This may include the following & more:
- Serve as the IP Laws subject matter expert in client meetings, with responsibility for tracking and managing the end-to-end execution, strategizing, and problem-solving of client issues
- Manage client issues through Salesforce case creation, maintaining a client issues tracker, and collaborating across teams (including IP Renewals, Product/Technical Support, EDT, Supplier Management, and CSMs) to ensure timely resolution and delivery
- Follow IP Laws Salesforce processes to accurately track and process support tickets
- Support efforts to proactively identify and remove at-risk clients from the Risk Register
- Provide guidance and support to CSMs to help resolve customer issues effectively
- Support the Professional Services team with client requests, as needed
- Participate in bi-weekly/monthly touch base with CSMs, product leads, and other stakeholders
- Collaborate closely with other Memotech IP Laws Consultants to deliver timely, comprehensive responses to client inquiries, including direct communication and client education when required
- Attend in-person, customer-facing events, conferences, and client visits—primarily in the US—to deliver IP Laws information sessions
- Draft & test requirements definitions for IP law updates (particularly client support-driven cases) to support timely, high quality IP law releases
- Contribute to the creation and maintenance of product documentation including Best Practice guides and Docketing guides
- Liaise with Product teams on new system functionality needs and manage stakeholder engagement for change deployment; working closely with software developers to escalate and resolve system and functionality issues and manage stakeholder engagement for change deployment
- Interact with software developers to escalate and resolve issues in the functionality and programming of the software
- Participate in post-production issue review meetings with Memotech
- Conduct weekly check-ins with the IP laws team in Noida and Belgrade
- Capture, track, and report key metrics related to Memotech law implementations
- Participate in strategic initiative projects across the IP Laws team
Skills
- Bachelor's degree Law, Intellectual Property, or related field or equivalent relevant work experience
- 7+ years of experience in the intellectual property industry
- 5+ years of experience with portfolio management software (preferably Memotech), docketing practice, or IP Law calculations
- Advanced knowledge and understanding of Patent rules and procedures of the USPTO, EPO, PCT, WIPO and other national and international governing bodies
- Experience with IP consulting, or with client management, with the ability to navigate complex & challenging clients' situations
Benefits
- Bonus earnings
- Medical
- Dental
- Prescription drug
- Life insurance
- 401k with match
- Long term disability coverage
- Vacation
- Sick time
- Volunteer time
- Discount programs
Company Overview
Clarivate is a leading global provider of transformative intelligence. It was founded in 1863, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://clarivate.com.