Note: The job is a remote job and is open to candidates in USA. MedSpecialized, Inc. is seeking a Process Engineer to play a critical role in designing, optimizing, and enforcing standardized workflows across multiple operational divisions. This highly analytical position involves end-to-end process improvement initiatives and requires strong ownership of operational workflows.
Responsibilities
- Map, analyze, and optimize operational workflows across administrative, medical, and portfolio management functions
- Identify inefficiencies and redesign processes to improve speed, accuracy, and scalability
- Develop, document, and enforce standard operating procedures (SOPs)
- Ensure adherence to standardized processes to achieve consistent, defect-free output
- Monitor operational KPIs on a weekly basis
- Identify bottlenecks and implement improvements to maximize throughput and reduce variance
- Support system migrations and backend operational integrations
- Ensure seamless coordination across platforms and cross-functional teams
- Conduct structured root cause analysis on operational inefficiencies
- Perform regular reviews to evaluate process improvements and their impact on scalability and performance
Skills
- Bachelor's degree in Engineering (Industrial Engineering or Electronics & Communication Engineering preferred)
- 3+ years of experience in process engineering, BPO operations, or continuous improvement roles
- Strong knowledge of Lean Six Sigma methodologies (Green Belt or Black Belt preferred)
- PMP certification is an advantage
- Strong analytical and problem-solving skills
- Proficiency in workflow mapping tools (e.g., Visio, Lucidchart)
- Ability to work independently in a high-performance, results-driven environment
- Strong communication and stakeholder management skills
Benefits
- Quarterly performance bonus: Up to 25,000 PHP
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off 6public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Relocation allowance for new hires (from outside Cebu)
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
Company Overview
MedSpecialized, Inc. is a subsidiary of Meditab Software, one of USA’s leading healthcare technology companies. It was founded in 2010, and is headquartered in Cebu City, Cebu City, PHL, with a workforce of 501-1000 employees. Its website is https://www.medspecialized.com/.