Note: The job is a remote job and is open to candidates in USA. AcuityMD is a software and data platform that accelerates access to medical technologies. The Program Manager will ensure that the largest and most strategic accounts have a world-class experience on the AcuityMD platform, overseeing implementation journeys and partnering with various teams to facilitate customer success.
Responsibilities
- Oversee Strategic customers throughout their implementation journeys
- Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
- Partner with customers to understand their existing technology stack and AI roadmap; develop and own a joint transformation plan that ensures they can successfully adopt, scale, and govern AI-powered workflows within the AcuityMD platform
- Project manage the implementation programs for our largest customers
- Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
- Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
- Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
- Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed
- Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake
- Partner with AEs and CSMs to ensure our customers’ long-term success
- Ensure the effective integration of key data between the AcuityMD platform and key customer systems
- Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response
- Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin
- Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations
- Be a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team
- Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships
Skills
- Bachelor's Degree required
- 10+ years customer-facing experience
- 5+ years leading large scale customer implementation programs in highly complex and technical environments
- Strong leadership skills, with a documented record of leading high performing project teams
- A documented history of building strategic relationships with customer stakeholders at all levels
- Exceptional project management and organizational abilities
- You are fluent in technical concepts and have experience working closely with product management, engineering, and technical integration teams; you have an aptitude for explaining technical concepts to both technical and non-technical stakeholders
- You are an excellent relationship-builder who builds credibility with team members at all levels, including executives
- Excellent communication skills, capable of influencing at all organizational levels
- Experience in healthcare and enterprise SaaS are must-haves
- Startup experience preferred
- Advanced degree in business or healthcare administration
- Project management certified
- Experience in medtech or biotech are nice to have
Benefits
- Reimbursements for relevant learning and up-skilling opportunities.
- AcuityMD is committed to supporting full-remote flexibility for employees in the US.
- We provide a work-from-home stipend for all employees.
- Generous time off and flexible hours give you the freedom to do your best work.
- We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
- $1,000 to invest in remote office equipment and WiFi reimbursement.
- Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
- 8-16 weeks of fully-paid, flexible parental leave.
Company Overview