Note: The job is a remote job and is open to candidates in USA. Sonesta International Hotels, the 8th largest hotel company in the U.S., is seeking a Regional Director Operations & Revenue Development to lead multi-unit hotel operations and drive revenue growth across Texas. The role involves fostering brand equity, supporting hotels in revenue performance, and developing relationships with hotel owners and operators while ensuring adherence to brand standards.
Responsibilities
- Conducts on-property business performance consultative visits with owners/operators in assigned region
- Analyzes, develops, and delivers Business Performance 360 consultative reviews and business improvement recommendations
- Reviews and updates Property Improvement Plans
- Conducts periodic training on-property, at in-region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum
- Monitors and follows-up with hotels regarding completion of action items such as PIP, RFPs, and other time sensitive obligations
- Assists hotel’s sales and marketing efforts by:
- Conducting hotel market assessments and identifying sales opportunities
- Partnering with the hotel by making in-market sales calls to develop and deliver both booked and qualified sales lead opportunities
- Partners with the regional Franchise Services Manager regarding hotel performance and any escalated support issues
- Advocates the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand tools, resources, strategies, and program development to provide an optimal owner/operator experience and results with the brand
- Engages in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions
Skills
- Bachelor's degree or relevant experience in lieu of degree
- 10+ years professional multi-unit hotel operations and revenue generation leadership
- Bilingual - Spanish & English
- Proficient knowledge of desktop productivity tools including MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems, business intelligence analysis tools, and CRM account management systems
- Ability to multi-task across different disciplines and time zones utilizing multiple forms of communication including email, telephone, and written correspondence
- Highly organized and demonstrate success as a self-starter and ability to effectively prioritize work to meet deadlines
- Create and deliver best in class hotel operations and sales support
- Adaptable and enjoy moving with changing business needs and priorities
- Collaborative, routinely interacting with key stakeholders and subject matter experts
- Proactive in accomplishing goals and achieve business objectives individually, and with a team
- Proven track record of driving change
- Exceptional communicator with excellent interpersonal, written, and oral communication skills
- Fluent in Spanish & English
- Preference for SynXis CR & Travelclick Agency 360
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Company Overview
Sonesta facilitates a number of hotels and resorts that provide professionals, couples, and families with accommodations. It was founded in 1937, and is headquartered in Newton, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.sonesta.com.