Note: The job is a remote job and is open to candidates in USA. Conduent is a rapidly growing organization delivering mission-critical services and solutions for Fortune 100 companies and over 500 governments. The Remote Customer Service Representative I will support clients' customers as a first point of contact, answering calls, providing product information, and resolving customer inquiries with empathy and efficiency.
Responsibilities
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
- Identify customer needs to ensure the customer is provided complete and accurate information
- Process required transactions via mainframe or web-based applications
- Submit research requests in a concise yet accurate manner
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Communicate effectively in a warm and empathetic manner
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Provide support to other positions/operations in cases during heavy workloads or absences
Skills
- Must reside in Florida to be considered
- Must be at least 18 years of age or older
- Must have a High School Diploma, or equivalent
- Must be able to submit to a background check and drug test
- Must be able to work shift Monday-Friday from 10am – 7pm
Benefits
- Remote - Work From Home
- Full-time Employment with Benefits day one including paid Holidays.
- Paid Training- Training ONSITE for 1 week then 100% remote.
- Bonus or incentive
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview