Note: The job is a remote job and is open to candidates in USA. Responsive Answering Service provides contact center and answering services to businesses across the United States. They are seeking a dedicated and customer-focused Customer Service Representative to handle high volumes of customer calls and maintain customer relationships through active listening and problem-solving skills.
Responsibilities
- Manage high call volumes from inbound phone traffic
- Follow company policies and procedures to handle calls efficiently and professionally
- Achieve member engagement targets by adhering to departmental guidelines
- Respond to customer complaints and resolve issues following company standards
- Multitask across several applications in a fast-paced environment
- Demonstrate excellent verbal and written communication skills
Skills
- Excellent verbal communication - At least 85% English level is required (B2, C1, C2)
- High school diploma or equivalent
- Computer literacy and experience with CRM systems
- Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandable up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet
- Energy and Internet stability (At least 50Mbps internet speed)
- Ability to work a fixed full-time schedule with reliability
- Police record
- A copy of the ID
- Customer Representative experience preferred but not required
Benefits
- Paid training program.
- Opportunity for professional growth within a dynamic company.
- 100% remote
- Payment through Payoneer once a month.
Company Overview
The premium computer, on-site or online, repair and tech support company. It was founded in 2002, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.geeksonsite.com.