Note: The job is a remote job and is open to candidates in USA. Grand Circle Corporation is hiring Remote Inbound Customer Service Agents to assist confirmed travelers with their itineraries. The role involves handling inbound calls, managing reservations, and providing comprehensive information about products and policies.
Responsibilities
- Handle a high volume of inbound calls; assisting customers with managing their reservation
- Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
- Taking escalated calls, deescalating calls in a customer centric environment
- Communicate comprehensive information to travelers, including details about our products and policies
- Document all customer interactions and call notes in assigned programs
- Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
- Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
- Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
- Attend all Team, Department, and Company meetings in a camera on environment
Skills
- 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls
- Displayed proficiency in an unscripted environment
- Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
- 1+ years of experience working remotely (Preference to those who have started and trained remotely)
Benefits
- Annual incentive bonus
- Comprehensive and heavily subsidized medical, dental, and vision plans
- On-site gym access
- Holistic wellness sessions
- Group fitness classes
- Substantial Paid Time Off (PTO)
- 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day
- Extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary
- 50% off our trips for you and a companion
- 25% for additional immediate family members
- Exclusive quarterly associate travel deals
- 401(k) with company match
- Life insurance
- Disability coverage
- Tuition assistance for both professional and personal development
- Opportunities for professional development through oversees travel
- Direct access to Pinnacle Leadership & Team Development
- FSA options
- Pet insurance
- Home & auto discounts
- Paid volunteer time off to give back to the community
Company Overview