Note: The job is a remote job and is open to candidates in USA. SAFEbuilt partners with municipalities and private-sector clients nationwide to provide community development services. The Revenue Operations Analyst will help drive operational excellence across the revenue organization by providing actionable insights, optimizing systems and processes, and supporting forecasting and compensation administration.
Responsibilities
- Support monthly, quarterly, and annual forecasting processes through analysis of pipeline health, bookings, conversion metrics, stage progression, and revenue projections
- Develop recurring reporting and insights related to pipeline performance, sales productivity, forecasting accuracy, bookings, billings, and revenue attainment
- Analyze sales activity, funnel performance, opportunity movement, and productivity trends to identify opportunities for improvement
- Support territory planning, quota allocation, sales coverage models, capacity planning, attainment tracking, and account segmentation initiatives
- Provide analytical support for annual budgeting and strategic planning activities
- Administer, maintain, and enhance Salesforce to support evolving business and revenue operations requirements
- Create and manage flows, validation rules, dashboards, reports, custom fields, page layouts, permissions, and workflow automations
- Maintain CRM governance standards, including lead routing, account assignment, duplicate management, enrichment processes, and data quality initiatives
- Troubleshoot system issues, reporting discrepancies, workflow failures, and user support requests
- Develop and maintain executive dashboards, KPI scorecards, and operational reporting using Salesforce, Power BI, Tableau, and Excel
- Extract, reconcile, validate, and analyze data across CRM, ERP, billing, compensation, marketing automation, and reporting platforms
- Leverage SQL and other reporting tools to deliver accurate, actionable business insights
- Ensure consistency and accuracy across reporting definitions and performance metrics
- Support sales compensation and commission administration processes, including payout calculations, validation, accrual support, exception handling, audits, and reporting
- Assist with quota management, attainment tracking, compensation analysis, and performance reporting
- Partner with Finance and Sales Leadership to ensure alignment between compensation plans and business objectives
- Partner with Sales, Finance, Marketing, Customer Success, and Operations teams to align processes, reporting, and system workflows
- Identify operational inefficiencies, reporting gaps, and process bottlenecks while recommending scalable solutions
- Develop and maintain SOPs, process documentation, reporting definitions, compensation documentation, and workflow maps
- Support system adoption initiatives through training, communication, and ongoing user support
Skills
- Bachelor's degree in Business, Finance, Economics, Statistics, Data Analytics, Engineering, or a related field
- Salesforce Administrator Certification
- 6+ years of experience in Revenue Operations, Sales Operations, Salesforce Administration, Business Analytics, or a related role
- Experience supporting mid-sized or enterprise sales organizations
- Advanced Salesforce administration experience, including workflow automation, reporting, dashboards, security, and CRM governance
- Advanced Excel skills, including Power Query, data transformation, reconciliation, and large dataset analysis
- Experience building dashboards and executive reporting using Power BI, Tableau, and Salesforce
- Strong SQL skills and experience working with enterprise data warehouses and integrated business systems
- Experience supporting forecasting, pipeline management, sales performance reporting, and operational analytics
- Experience with sales compensation platforms such as Everstage
- Experience with CRM governance tools such as RingLead
- Experience with sales engagement platforms such as Salesloft
- Experience with marketing automation platforms such as HubSpot
- Experience supporting geographically distributed sales organizations, including SDR, BDR, and Account Management teams
- Private equity-backed company experience
Benefits
- Health, dental, vision, life, and disability insurance
- Paid holidays
- Paid time off
- Matching 401K Plans
- Wellness programs
- Paid training and step increases for additional certifications and licenses
Company Overview