Note: The job is a remote job and is open to candidates in USA. Verisk is a leading data analytics and technology partner to the global insurance industry, and they are seeking a SaaS Support Specialist to ensure customer success through first-level support for their software products. The role involves engaging with customers via phone and help desk systems, diagnosing issues, and enhancing customer proficiency with the software.
Responsibilities
- Provide remote software support for new and existing agency and carrier customers
- Create and update technical support materials on company support website
- Provide Tier One Support responding to product issues/questions
- Provide timely and accurate information to incoming customer calls and support tickets
- Gather customer feedback, translating it into actionable responses consisting of software enhancement requests / business requirements
- Proactively identify opportunities to enhance customer proficiency with company software by recognizing common issues and soliciting input from the Support Team
- Escalate problems to appropriate individuals within the SuranceBay team
- Provide timely feedback to the company regarding service failures or customer concerns
- Versatile attitude with the ability to work independently within a small team
Skills
- Proven software support experience
- Strong phone and e-mail contact handling skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to easily adapt to changing work situations
- Technical documentation experience
- A quiet work space with fast, reliable internet
- Customer/Client Focused
- Superior Phone Skills
- Problem-Solver
- Technical proficiency with supporting web-based applications on Windows and MacOS
- Time Management
- Communication Proficiency
- Stress Tolerance/Patience
- Teamwork Oriented
- Insurance industry knowledge and/or ability to learn quickly
Benefits
- Health Insurance
- A Retirement Plan
- Disability benefits
- A Paid Time Off program
Company Overview
Verisk Analytics is a data analytics and risk assessment firm for the insurance sector. It was founded in 1971, and is headquartered in Jersey City, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is https://www.verisk.com.Company H1B Sponsorship
Verisk has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2025, 1 in 2024, 4 in 2023, 4 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.