Note: The job is a remote job and is open to candidates in USA. Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. They are seeking a Client Program Manager to oversee service delivery for their highest opportunity Enterprise clients within the Sage X3 product line, ensuring alignment across project stakeholders and providing strategic guidance throughout the implementation process.
Responsibilities
- Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients
- Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives
- Ensure that the delivery team has all information necessary for a successful engagement
- Collaborate with the delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the lifecycle of the customer relationship
- Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner
- Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy
- Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives
- Provide guidance, mentorship, and support to your project teams to enable their success throughout the project
- Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc
- Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication
- Manage all escalations within portfolio
- Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs
- Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio
- Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices
- Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success
- Measure success achievement with the client post implementation
- Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery
- Assist in writing case studies and seeking customer testimonials after go-live
- Be a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience
- Set aside time for self-development by attending training or self-learning on key subjects
- Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building
Skills
- Proven experience leading at least five (5) successful full lifecycle ERP Implementations with budgets of over $500K in service
- 5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution
- Strong understanding of organizational change management considerations for ERP or large technology projects
- Excellent written and verbal communication skills with audiences of all levels
- Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders
- Strong technical aptitude
- Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work
- Ability to work primarily independently and concurrently manage multiple projects
- Ability to work collaboratively for the best interests of the business and the team
- Ability to communicate effectively in both spoken and written English
- Strong Microsoft Office skills
- Experience directly managing and mentoring team members preferred
Benefits
- This position is also eligible for a bonus in accordance with the terms of the Company's plan.
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
- 8 Paid Holidays per year, including 1 floating holiday.
Company Overview
Net at Work is a Business Management Solution provider for the Chemical Industry. It was founded in 1996, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.netatwork.com.Company H1B Sponsorship
Net at Work has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.