Note: The job is a remote job and is open to candidates in USA. AvalonBay Communities, Inc. is an equity REIT focused on developing and managing distinctive apartment homes. The Sales Associate will assist prospective residents in finding their ideal home, manage the leasing process, and provide exceptional customer service during property tours.
Responsibilities
- Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
- Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools
- Promptly respond to pre tour, during tour, and post tour assistance needs
- Handle inbound and outbound calls per scheduled shift
- Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position)
- Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood
- Cross-sell potential prospects to other AvalonBay communities where needs can be met
- Address and resolve customer service concerns
- Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner
- Maintain all documentation in accordance with AvalonBay policy and procedure
- Work in a collaborative team environment with fellow team members and the on-site team. Actively participate in coaching, training, and personal development while visible on camera
Skills
- A high school diploma or equivalent (GED) is required
- Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally
- Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience
- Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience
- Gathers and retains site specific knowledge of various communities within the portfolio to share with prospective residents
- Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest
- Reads and writes English as demonstrated by clear and concise written and verbal communications
- Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals
- Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations
- Demonstrates exceptional attention to detail and problem-solving skills
- Exhibits ability and willingness to work on a flexible schedule
- This position requires evening and weekend availability
- Hardwired desktop to internet router, Wi-Fi is prohibited
- Minimum internet speed of 25 Mbps down and up
- Dedicated workspace for desktop and minimum of two monitors set-up at associate's cost, unless otherwise required by law
- Dedicated workspace that is secure, safe, quiet, and ergonomically sound
- Associate responsible for maintaining adequate business tools to perform job
- Job may not be performed or moved to another dedicated workspace without manager and HR approval
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required
- At least one year of experience in multifamily or related property management is preferred
- Experience in a sales position, particularly one requiring customer interaction is preferred
Benefits
- Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
- Growth based on achievement and promotion from within.
- Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
- A 20% discount on our incredible apartment homes.
- A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Company Overview