Note: The job is a remote job and is open to candidates in USA. Patriot Software is a remote-first tech company focused on making accounting and payroll accessible for American businesses. They are seeking a Seasonal Customer Support Representative I to deliver exceptional customer service through various communication channels, assist with software support, and collaborate with internal teams.
Responsibilities
- Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email
- Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries
- Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements
- Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed
- Maintain accurate and timely documentation of customer interactions
- Offer guidance and support to customers regarding new product features and software functionality
Skills
- High School Diploma, GED, or equivalent
- Previous customer service experience, with a track record of delivering positive, professional interactions
- Clear communicator across phone, chat, and email, with the ability to explain things simply to customers with varying comfort levels with technology
- Comfortable with technology and able to pick up new software and tools quickly
- Able to juggle multiple tasks at once — calls, emails, and chats — without dropping the ball on quality or accuracy
- Stays composed and solution-focused during busy or challenging interactions, with a consistently professional and positive approach
- Detail-oriented, with the ability to accurately document customer interactions and handle sensitive information with care
- Self-motivated and eager to keep learning — whether it's a product update, a new feature, or a better way to help a customer
- This role requires sitting or standing for extended periods (8+ hours) while working on a computer, including prolonged screen time, extended keyboard and mouse use, and repetitive typing
- To deliver a professional customer experience, this role requires a workspace that supports focused, distraction-free work and clear, quiet audio during scheduled hours
- Maintain reliable, high-speed internet access sufficient to support phone, chat, and email-based work
- Familiarity with U.S. payroll, payroll tax, or accounting software
- Experience with CRM software
Benefits
- 100% remote role
- Structured training — you'll learn our software, accounting and payroll fundamentals, and Patriot's processes, gradually taking on responsibilities with coaching and support
- Patriot Software is committed to providing reasonable accommodations to qualified individuals with disabilities
- Comprehensive suite of benefits that help our team thrive inside and outside of work for full-time employees
Company Overview