[Remote] Security Support Analyst

Note: The job is a remote job and is open to candidates in USA. VMC Soft Technologies, Inc is seeking a Security Support Analyst to provide technical support and troubleshoot issues related to identity and access management. The role involves customer-facing responsibilities, including providing support for authentication migrations and resolving user access issues.

Responsibilities

• Experience with technical Voice support with end customer with strong verbal communication
• Provide L1/L1.5 support for migration from Transmit BindiD to Passkey authentication
• Troubleshoot passkey enrollment| authentication| device registration| and user access issues using SOPs
• Investigate device binding| credential synchronization| and cross-device authentication problems
• Some knowledge of CIAM| MFA| Passkeys| FIDO2/WebAuthn| REST APIs| and Transmit Security is preferred
• Customer-facing support experience and ability to work in rotational support or on-call schedules

Skills

• 4-6 Years of experience
• CIAM
• MFA
• Passkeys
• FIDO2/WebAuthn
• REST APIs
• Transmit Security
• Experience with technical Voice support with end customer with strong verbal communication
• Provide L1/L1.5 support for migration from Transmit BindiD to Passkey authentication
• Troubleshoot passkey enrollment
• Troubleshoot authentication
• Troubleshoot device registration
• Troubleshoot user access issues using SOPs
• Investigate device binding
• Investigate credential synchronization
• Investigate cross-device authentication problems
• Customer-facing support experience
• Ability to work in rotational support or on-call schedules
• Some knowledge of CIAM
• Some knowledge of MFA
• Some knowledge of Passkeys
• Some knowledge of FIDO2/WebAuthn
• Some knowledge of REST APIs
• Some knowledge of Transmit Security

Company Overview

A fast-growing full-service company, VMC Soft Technologies offers IT Services, Product Development Solutions,Training and US IT Recruitement/ RPO/ IT Staffing, Business Process Outsourcing solutions to mid and large-sized organizations. It was founded in 2016, and is headquartered in Azusa, California, USA, with a workforce of 51-200 employees. Its website is https://www.vmcsofttech.com.

Company H1B Sponsorship

VMC Soft Technologies, Inc has a track record of offering H1B sponsorships, with 4 in 2026, 39 in 2025, 29 in 2024, 45 in 2023, 33 in 2022, 16 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.