Note: The job is a remote job and is open to candidates in USA. BX Studio is a rapidly scaling digital agency working with enterprise brands and growth-stage startups. They are seeking a Senior Account Manager to own client relationships, drive retention, and expand revenue across a portfolio of accounts.
Responsibilities
- Serve as primary account lead and trusted advisor for your portfolio
- Develop strong relationships with marketing executives and founders
- Own renewal conversations and all account sales activity
- Identify, scope, and pitch expansion opportunities
- Ensure seamless client experience from sales handoff through ongoing delivery
- Proactively identify and resolve delivery and client satisfaction issues
- Understand our client’s business goals and build actionable roadmaps with PMs and capability specialists
- Collaborate with leadership on pricing, packaging, and account growth plays
Skills
- 5+ years of relevant experience in account management, project management, or customer success at a digital agency
- Track record of building trusted advisor relationships with clients
- Experience in owning renewals, identifying expansion opportunities, and growing accounts
- Comfortable discussing budgets, ROI, pricing, and contract terms while maintaining excellent client retention
- Strong experience with web design, development, and SEO projects in an agency setting
- Interest in contributing to account management playbook - templates, processes, QBR frameworks
- Experience with analytics, content marketing, CRO, and branding
- Digital strategy background that helps you advise clients beyond just delivery
Company Overview
BX Studio offers Webflow development, site migration, and support services, focusing on fast website launches. It was founded in undefined, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is https://www.bx.studio.