Note: The job is a remote job and is open to candidates in USA. Outreach is a leading agentic AI platform for revenue teams, founded in 2014. The Senior Account Manager will own the full customer relationship, driving measurable value and long-term partnerships while managing a high volume of accounts.
Responsibilities
- Manage a high volume of accounts with proactive engagement to drive customer value and adoption
- Develop territory strategy plans using multiple data points to drive adoption, utilization, and customer sentiment
- Manage renewal, expansion, and cross-sell cycles at high rates to protect revenue retention
- Build partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform
- Apply successes and best practices from across the Outreach customer base to consult strategically with your accounts
- Partner with and influence key stakeholders to achieve customer goals — removing roadblocks across product, technical, and organizational dimensions
- Apply technical proficiency to troubleshoot issues independently and collaborate with technical teams as needed
- Engage with operations teams and multi-thread within accounts to reach key decision makers
- Support onboarding by coordinating internal resources and aligning with clients for a seamless implementation
- Maintain accurate records in Outreach, Salesforce, and other relevant tools to support effective relationship management
- Identify risks to client health and execute targeted mitigation strategies to restore engagement
- Forecast renewals and expansion pipeline with high accuracy using Outreach's forecast methodology
- Act as the face of Outreach for your customers — guiding them on product training, best practices, and strategic direction
- Manage multiple concurrent projects and stakeholders with varying business, technical, and organizational priorities
- Stay current on sales and revenue trends through industry events, publications, podcasts, and peer networks
- Leverage AI-powered insights within the Outreach platform to surface at-risk accounts, identify expansion signals, and prioritize outreach based on real-time engagement data
- Use AI-assisted workflows to improve the quality and efficiency of customer communication, renewal preparation, and forecasting accuracy
- Bring an informed point of view on how AI is transforming revenue teams — and translate that perspective into strategic conversations with customers
Skills
- Bachelor's degree in a relevant field or equivalent work experience
- 8+ years of sales lifecycle management, account management, or customer success experience in SaaS
- Ability to navigate complex organizational networks and influence without direct authority
- Strong business acumen with experience driving transformation outcomes using complex software
- Demonstrated value realization in a product, platform, or service context
- Skilled negotiator with experience managing multi-month renewal and expansion cycles (up to 4 months)
- Effective project management, problem-solving, and time management skills
- Ability to synthesize data from multiple sources into clear, customer-facing decisions
- Deep understanding of sales operations, GTM strategies, methodologies, and KPIs
- Strong financial acumen — ability to model and communicate ROI to executive audiences
- Ability to build and sustain trusted relationships with both internal teams and external customers
- Excellent written and verbal communication, with the ability to tailor messaging for any audience
- Executive presence, strong emotional intelligence, and a genuine curiosity about customer goals
- Team player with high initiative and a bias toward keeping opportunities moving forward
- Comfort working with AI-assisted tools and a growth mindset toward emerging technology in the sales and revenue space
- Ability to critically evaluate AI-generated insights and apply sound judgment when translating them into customer-facing strategy
Benefits
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
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