Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is seeking a Senior Analyst, Auto Product Design focused on optimizing the end-to-end auto product experience. This role involves leveraging analytics to understand customer behavior and market dynamics, delivering actionable recommendations to enhance customer engagement and improve policy persistency.
Responsibilities
- Collaborate with cross-functional partners across USRM to evaluate, test and implement quote flow enhancements that move us toward achieving each channel strategy
- Analyze and recommend improved consumption of prefill data to ensure optimal experience in our quote flow to increase throughput and reduce expenses
- Support the operationalization of risk classification into the quoting experience by researching and recommending interview question wording and flow tailored to each channel to minimize friction and risk misclassification
- Analyze logic governing how midterm or renewal transactions are executed to reduce premium leakage and improve retention (e.g., rewrites, rescores, sensitive life events such as Bereavement endorsement)
- Conduct competitive intelligence research and deliver product insights that inform experience design decisions
Skills
- Bachelor's degree in mathematics, economics, statistics, or other quantitative field
- Minimum 3 years relevant work experience, typically 4 years
- Strong proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem)
- Must have strong planning, organizational, analytical, decision making and communication skills
- Intellectually curious - excited to solve complex problems and identify new opportunities
- Analytical and technical - able to gather, interpret, and evaluate data across multiple sources; proficient in Excel, SAS/Snowflake, PowerPoint. Conducts moderate to high complexity analysis under general direction
- Self-driven with strong organizational skills and proactive follow through
- Collaborative in partnerships with stakeholders across multiple teams and engaged in contributing to a dynamic and inclusive team culture
- Able to communicate problems and findings clearly
- Serves as ad hoc resource for less experienced analysts. Occasionally mentors' others as requested
Benefits
- Flexible Time Off Annual Accrual - days: 20
- Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- A host of opportunities provided through our Employee Resource Groups
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