Note: The job is a remote job and is open to candidates in USA. Houston Methodist is a leading healthcare organization that focuses on education and research initiatives to enhance patient care. The Senior Applications Analyst position is responsible for providing expert support and configuration of applications, training junior analysts, and managing customer expectations to improve operational efficiencies.
Responsibilities
- Acts as liaison between work teams and departments
- Facilitates team and client meetings and delivers informative, well-organized presentations
- Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members
- Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs
- Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports
- Oversees and monitors multiple large-scale projects within multiple functional departments
- Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation
- Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management
- Creates custom solutions or advanced configuration options to solve operational or workflow issues
- Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects
- Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines
- Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning
- Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT
- Participates in professional development. Completes Individual Development Plan (IDP)
Skills
- Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional
- An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience
- Five years' experience in IT or clinical or business workflow required
- Experience supporting large scale clinical, ancillary or business environments
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors
- Expert technical skills to support multiple applications and projects simultaneously
- Strong knowledge of project management methodologies and ability to apply them to large scale system implementation
- Strong knowledge of multidisciplinary clinical or business information systems
- Demonstrated leadership skills
- Expected to be proactive in all areas of responsibility
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