Note: The job is a remote job and is open to candidates in USA. Maven Clinic is the world's largest virtual clinic for women and families, dedicated to making healthcare accessible for all. They are seeking a Senior Associate, Strategy & Operations to lead cross-functional operational projects, improve processes, and drive operational readiness for new product launches.
Responsibilities
- Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement
- Drive operational readiness for new Consumer product and service line launches — partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start
- Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners
- Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team
- Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs
- Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables data-driven decision-making across the team
Skills
- 2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role
- Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus but not required
- Strong analytical instincts: you're comfortable digging into large datasets, building models in Excel or Google Sheets, and have experience with SQL or BI tools (Looker, Tableau, etc.)
- A track record of running projects end-to-end — you set the timeline, manage stakeholders, resolve blockers, and drive to completion
- Comfort operating in ambiguity: you can get started with an incomplete picture, make smart assumptions, and adjust as you learn more
- A builder's mentality — you see a broken process and your first instinct is to fix it, not just document it
- Clear, concise communication skills; you can distill complex problems into crisp summaries for both operational and executive audiences
- High ownership and low ego — you take the work seriously, act with urgency, and are just as willing to do the unglamorous execution work as the strategic thinking
- Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency
Benefits
- Equity
- Employer-covered health, dental, and insurance plan options
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
Company Overview
Maven is a digital health platform that works with health plans and employers to offer virtual services for women’s and family health. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.mavenclinic.com.