Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company that aims to make a difference and help shape the future. They are seeking a Senior Performance Analytics Consultant to evaluate operational and financial performance in Auto Claims, deliver actionable insights, and collaborate with various stakeholders to support business decisions.
Responsibilities
- Analyze Auto Physical Damage Claims results to identify trends, outliers, root causes, risks, and opportunities across operational and financial performance
- Partner with leaders and stakeholders to clarify business questions, define KPIs, prioritize analytics opportunities, and translate customer needs into actionable requirements
- Develop dashboards, scorecards, reporting exhibits, and self-service analytics that support performance management, risk detection, and executive decision-making
- Use structured analytical thinking, hypothesis-driven analysis, and appropriate statistical methods to evaluate trends movement, support hypotheses and recommendations
- Connect claims results with broader business, operational, industry, market, and macro trends to help leaders understand context
- Present complex findings clearly to non-technical and executive audiences, using strong data storytelling, visual design judgment, and business-friendly language
- Collaborate with data engineering and analytics partners to improve data accessibility, quality, governance, and repeatability of reporting solutions
- Lead work independently without formal authority, manage multiple priorities, and help partners move from insight to action
Skills
- Demonstrated ability to extract, clean, integrate, analyze, and validate data from multiple sources, including large datasets
- Strong familiarity with analytics and visualization tools such as Snowflake, SQL, Tableau, Excel, ThoughtSpot, Power BI, Python, or similar tools
- Strong reporting and KPI design skills, including the ability to define, visualize, and explain metrics aligned to strategic goals
- Ability to frame business problems, question assumptions, evaluate evidence, and generate data-backed insights that are accurate, decision-ready, and grounded in business context
- Strong communication and storytelling skills, with the ability to tailor insights for executive, technical, and operational audiences
- Proven ability to build partnerships, influence without formal authority, and collaborate across Claims, Product, Actuarial, Operations, Data Science, or Transformation teams
- Comfort working in ambiguity, managing multiple priorities, and adapting as business needs, tools, and processes evolve
- Bachelor's degree preferred; experience in data analytics, performance analytics, business intelligence, or operational analytics preferred
- Degree in business Analytics, Statistics, Mathematics, or related field experience is a plus
- Experience in claims or insurance preferred; Auto Claims experience is a plus
- Understanding of Agile is a plus
- Experience using advanced analytics, automation, or AI-enabled tools to improve speed, consistency, or quality of analytics work
- Comfort reviewing and validating AI-assisted outputs, including checking for accuracy, completeness, assumptions, and business relevance
- Ability to use prompts, natural language interfaces, or AI-supported workflows to accelerate analysis, reporting, or storytelling while maintaining human oversight
- Interest in helping shape repeatable, governed analytics processes as tools and workflows continue to evolve
Benefits
- Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
Company Overview