Note: The job is a remote job and is open to candidates in USA. Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma is looking for a Senior Credit & Collections Analyst to join our Accounting team, where you will have ownership over collections strategy and collaborate cross-functionally to drive cash flow outcomes.
Responsibilities
- Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
- Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
- Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
- Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
- Direct and mentor offshore collectors — set priorities, QA work, run cadence
- Manage and improve cash application, refund, and write-off processes
- Identify and implement automation and AI opportunities across the AR stack
- Prepare reporting and provide insights to leadership on AR performance and cash flow trends
Skills
- 5+ years of experience in AR / Collections in a SaaS or high-growth environment
- Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
- Proven experience improving collections performance and driving cash flow outcomes and experience supporting month-end / quarter-end close
- Strong analytical skills with proficiency in Excel and data analysis
- Ability to operate independently and prioritize effectively in a fast-paced environment
- Experience managing or mentoring offshore resources and implementing or optimizing AR tools and automation
- Sales tax, billing operations, or revenue recognition exposure
Benefits
- Figma offers equity to employees
- Health, dental & vision
- Retirement with company contribution
- Parental leave & reproductive or family planning support
- Mental health & wellness benefits
- Generous PTO
- Company recharge days
- A learning & development stipend
- A work from home stipend
- Cell phone reimbursement
- Sales incentive pay for most sales roles
- An annual bonus plan for eligible non-sales roles
Company Overview
Company H1B Sponsorship