Note: The job is a remote job and is open to candidates in USA. German American Bank is seeking a Senior Field Service Engineer to support highly customized electron beam welding and additive manufacturing systems throughout North America. The role involves hands-on startup support, advanced troubleshooting, customer training, and collaboration with engineering teams in both the U.S. and Germany.
Responsibilities
- Support installation, startup, and commissioning activities for electron beam welding and additive manufacturing systems
- Diagnose and resolve complex electrical, mechanical, controls, vacuum, and electromechanical issues
- Provide technical support and troubleshooting both remotely and on-site
- Serve as a key technical resource during customer escalations
- Deliver customer training and technical guidance
- Support root-cause analysis and implementation of corrective actions
- Work closely with engineering and project teams in Germany and the U.S
- Contribute to technical documentation, troubleshooting procedures, and knowledge-sharing initiatives
- Support continuous improvement of field service and technical support processes
Skills
- 5+ years of experience in Field Service, Startup, Applications Engineering, Technical Support, or a related technical role
- Strong troubleshooting skills involving complex industrial equipment
- Experience supporting electrical, mechanical, automation, or electromechanical systems
- Ability to work independently in customer-facing environments
- Strong communication and training capabilities
- Willingness to travel approximately 25–40%
- Experience with vacuum systems, high-voltage equipment, semiconductor equipment, laser processing systems, additive manufacturing equipment, machine tools, industrial furnaces, or similar technologies
- Familiarity with PLC diagnostics and industrial automation systems (Siemens experience is a plus)
- Experience working within multinational or German engineering organizations
- Experience mentoring or supporting junior technical personnel
Benefits
- Overtime
- 15 days PTO
- 401(k) with company match
- Blue Cross Blue Shield medical coverage including dental
- Visa sponsorship may be considered on a case-by-case basis
Company Overview
German American Bank serves Southern Indiana, Kentucky, and Ohio with banking, investments and wealth management services for business and retail customers. It was founded in 1910, and is headquartered in Jasper, Indiana, USA, with a workforce of 501-1000 employees. Its website is https://germanamerican.com/.