Note: The job is a remote job and is open to candidates in USA. One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. They are seeking a Senior Manager, FP&A to serve as the embedded finance partner to their Customer Success, Professional Services, and Support organizations, focusing on financial modeling, forecasting, and analysis to drive retention and expansion outcomes.
Responsibilities
- Own the ARR snowball model — build, maintain, and continuously refine the bridge from beginning ARR to ending ARR (new, expansion, contraction, churn, reactivation) at the cohort, segment, and company level; ensure it is the single source of truth used across Finance, CS, and executive reporting
- Serve as the dedicated finance business partner to the Customer Success, Professional Services, and Support leadership teams — embedding in their planning cycles, not just reviewing their numbers after the fact
- Forecast renewals, expansion, and churn/downsell with increasing precision over time; partner with CS leadership to build early-warning indicators for at-risk accounts and revenue
- Build and own the P&L for Professional Services and Support, including utilization, cost-to-serve, and margin analysis; identify opportunities to improve unit economics
- Lead the annual budget and rolling forecast process for the post-sales organizations, including headcount planning, cost modeling, and scenario analysis
- Develop and maintain dashboards tracking NRR, GRR, logo retention, churn drivers, renewal rates, PS margin, and support cost-to-serve; present insights to CFO and executive leadership
- Partner with Sales and RevOps to reconcile bookings, renewals, and ARR movements, ensuring consistency across CRM, billing, and finance systems
- Conduct deep-dive analysis on churn and contraction trends, identifying root causes and quantifying the financial impact of retention initiatives
- Support the CFO in board and PE sponsor reporting related to ARR health, net revenue retention, and post-sales unit economics
- Drive process improvement and automation to scale ARR reporting and reduce manual reconciliation as the business grow
Skills
- 7–10 years of finance experience, with at least 3–4 years in FP&A, revenue operations, or a related strategic finance role at a SaaS company
- Deep, hands-on experience building and maintaining ARR waterfalls/snowball models — this is not a 'nice to have,' it's core to the role
- Strong grasp of SaaS retention metrics: NRR, GRR, logo churn, gross vs. net revenue retention, cohort analysis
- Experience partnering with Customer Success, Professional Services, or Support organizations, including cost-to-serve and utilization modeling
- Advanced Excel and SQL skills; comfort with BI tools (Tableau, Looker, Power BI) and CRM/billing systems (Salesforce, Gainsight, Zuora, or similar)
- Experience with ERP and FP&A planning tools (NetSuite, Anaplan, Planful, or similar)
- Bachelor's degree in Finance, Accounting, Economics, or Business
- MBA or CPA a plus
- Familiarity with PE-backed organizations and sponsor-level reporting expectations
Benefits
- Life at One Identity means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.
- Our team members’ health and wellness are our priority, as well as rewarding them for their hard work.
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