Note: The job is a remote job and is open to candidates in USA. Multiplier is a company focused on delivering compliant and scalable payroll services across the Americas. The Senior Manager, Payroll Operations – Americas (EOR) will lead payroll operations, ensuring compliance and operational excellence while managing a team and collaborating with various departments to enhance the payroll experience.
Responsibilities
- Own end-to-end EOR payroll operations across the Americas, ensuring:
- Lead complex payroll cycles (monthly, semi-monthly, biweekly) across multiple Americas jurisdictions
- Serve as the regional escalation owner for payroll errors, employee pay issues, client concerns, and compliance risks
- Drive root-cause analysis and corrective action plans for payroll incidents
- Lead, coach, and develop Payroll Managers, Leads, and Specialists supporting Americas EOR
- Set clear expectations using KPIs and competency frameworks
- Conduct regular 1:1s, performance reviews, development plans, and succession planning
- Foster a culture of accountability, ownership, continuous improvement, and client empathy
- Ensure adherence to statutory payroll and employment requirements across Americas EOR countries, including tax, social security, labor law, and reporting obligations
- Partner with Legal and Compliance on audits, regulatory changes, and country expansions
- Maintain payroll SOPs, controls, and documentation to support internal audits and SOC/SOX readiness
- Proactively identify compliance risks inherent to the EOR model and implement mitigation strategies
- Design and standardize EOR payroll operating procedures across the Americas
- Drive operational maturity through: SOP creation and maintenance, RACI frameworks, Payroll processing checklists, RAG risk models, Control frameworks
- Partner with Product and Engineering to improve payroll tooling, integrations, and automation
- Lead efficiency initiatives to reduce manual work, improve velocity, and enhance payroll quality
- Work closely with: EOR Implementation teams on new client onboarding, Client Success on escalations, retention, and service quality, Finance on funding, reconciliations, and reporting, Product on payroll roadmap priorities
- Act as the Americas EOR payroll subject matter expert for internal stakeholders
- Support expansion of EOR services into new Americas countries
- Contribute to departmental OKRs and annual planning
- Produce executive-level reporting on regional payroll health, risks, and performance trends
- Influence EOR payroll strategy through data-driven insights
Skills
- 8–12+ years of progressive payroll experience, including multi-country payroll in the Americas
- 3–5+ years in people leadership roles
- Strong understanding of payroll compliance, statutory deductions, and employment regulations across North and South America
- Experience operating within an Employer of Record (EOR) model
- Proven ability to lead operational teams in high-growth or complex environments (SaaS, fintech, or global services preferred)
- Strong analytical and problem-solving skills
- Excellent written and verbal communication
- Comfortable owning escalations and partnering with executive stakeholders
- Experience supporting both LATAM and NORAM payroll operations
- Exposure to SOC1/SOX controls or payroll audits
- Advanced Excel and operational reporting skills
- Experience driving payroll automation or systems implementations
- Familiarity with HRIS and payroll platforms in multi-vendor environments
Company Overview