Note: The job is a remote job and is open to candidates in USA. Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies and drive deposits. They are seeking a Senior Sales Engineer who will engage with banks and credit unions, guiding them in their digital transformation journeys with Glia's AI solutions, while serving as a technical expert and trusted advisor throughout the sales process.
Responsibilities
- Lead and resolve complex technical challenges independently, leveraging managers and teams as strategic partners rather than primary support
- Serve as a subject matter expert in API data integrations and across the Glia product suite
- Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes
- Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies
- Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders at banks, credit unions, and financial services organizations
- Present complex information clearly and concisely during executive-level meetings, ensuring all communications are impactful and directly support business objectives
- Maintain a deep understanding of financial services and customer service industry trends, regularly contributing insights in meetings and strategic discussions
- Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives
- Mentor peers and contribute to the team's collective knowledge by effectively utilizing our entire library of stories and case studies across the Glia product set
Skills
- 5+ years of experience in a pre-sales engineering, solutions engineering, solutions architecture, or comparable customer-facing technical role
- Hands-on coding ability (not just 'technical aptitude'). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly
- Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging)
- Track record of building real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions in enterprise sales cycles
- Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX)
- Substantial customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with senior prospect stakeholders, including executive buyers
- Strong communication skills: asks great questions, can whiteboard/teach, and can present a clear point of view with executive presence
- Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and care team operational realities)
- Prior Senior Sales Engineer / Senior Solutions Engineer / Solutions Architect title or demo/POC ownership experience on complex enterprise deals
- Experience selling to or working with banks, credit unions, or other financial services institutions
- CS degree or formal technical training (helpful, not required if the hands-no dev skills are strong)
- Experience with customer service / CX tech and/or telephony/SIP/VoIP concepts (bonus, not required)
- Background at orgs known for platform / custom development pre-sales (e.g., large enterprise software vendors with platform SE teams)
Benefits
- Stock options and competitive salary
- Professional development support (trainings, courses, conferences, books, etc.)
- Access to all the latest tools and equipment you'll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented
Company Overview
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