Note: The job is a remote job and is open to candidates in USA. Blue Star Partners is seeking an experienced Senior ServiceNow APM / CMDB Analyst to support the design, implementation, and continuous improvement of Application Portfolio Management capabilities within the ServiceNow platform. This role will be critical in advancing enterprise CMDB strategy and ensuring data supports operational excellence and strategic planning.
Responsibilities
- Partner with the CMDB Practice Owner to support development and execution of a multi-year CMDB and APM transformation roadmap
- Support establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks
- Drive adoption and operational use of ServiceNow APM capabilities across IT and business domains
- Help align application and service data strategies with enterprise architecture, cybersecurity, and operational needs
- Develop and maintain a comprehensive inventory of business applications within ServiceNow APM
- Define and support lifecycle processes for application onboarding, maintenance, rationalization, modernization, and retirement
- Enable business and technology decision-making related to application investment, sustainment, modernization, and decommissioning
- Help ensure portfolio data supports strategic planning, technology roadmaps, and risk-informed decisions
- Establish and enforce standards for application and CMDB data quality, completeness, consistency, and integrity
- Perform ongoing data validation, certification, reconciliation, and remediation activities
- Identify and resolve duplicate, incomplete, or inaccurate records within the portfolio and CMDB
- Support governance processes that improve trust in ServiceNow as a system of record
- Design, configure, and maintain APM and CMDB data models, relationships, and workflows within ServiceNow
- Ensure solution design aligns with enterprise architecture standards, integration patterns, and CMDB governance requirements
- Support integrations, APIs, and automated data ingestion across source systems where applicable
- Help maintain scalable, sustainable data structures that support application, service, and technical relationship mapping
- Support implementation and maintenance of appropriate access controls for application and CMDB data
- Assist with application classification activities, including business criticality, risk, compliance, and data sensitivity
- Ensure alignment with cybersecurity, audit, and compliance requirements tied to application portfolio and CMDB governance
- Partner with stakeholders to improve transparency around risk exposure and technology dependencies
- Partner with application owners, IT teams, enterprise architects, cybersecurity teams, and business stakeholders to maintain accurate and complete portfolio data
- Translate technical and platform concepts into business-friendly insights, recommendations, and reporting
- Support governance forums such as PMRB, architecture review boards, and other decision-making groups with analysis and reporting
- Help establish accountability for data stewardship and portfolio ownership across the organization
- Define, track, and report on KPIs related to application portfolio health, CMDB data quality, business value, risk, and cost
- Develop dashboards, scorecards, and reports that provide visibility into application performance, lifecycle status, risk posture, and optimization opportunities
- Support leadership reporting and strategic planning through clear, actionable analysis
- Help improve reporting maturity and decision support capabilities across the APM and CMDB space
- Identify and drive opportunities to improve APM processes, CMDB governance, automation, and reporting capabilities
- Recommend enhancements that support application rationalization, cost optimization, risk mitigation, and operational efficiency
- Stay current on evolving ServiceNow platform capabilities, industry best practices, and application portfolio management trends
- Support continuous maturity improvement across CMDB and ServiceNow governance practices
- Maintain and enhance ServiceNow APM and CMDB records, structures, and supporting workflows
- Partner with stakeholders to validate application data, ownership, classifications, and relationships
- Perform data quality reviews, reconciliation, and remediation activities
- Support governance meetings and prepare reporting, dashboards, and portfolio insights
- Coordinate with enterprise architecture, cybersecurity, and business teams on application portfolio updates and standards
- Assist with integrations, data ingestion efforts, and service/application relationship management
- Monitor key metrics and identify opportunities to improve data quality, reporting, and business value
Skills
- 5+ years of experience in ServiceNow, CMDB, IT asset / application portfolio management, enterprise architecture support, or a related role
- Hands-on experience with ServiceNow Application Portfolio Management (APM) and/or strong related ServiceNow platform experience
- Strong understanding of CMDB, CSDM, ITOM, and enterprise architecture frameworks
- Experience supporting application lifecycle management and portfolio rationalization efforts
- Experience with data governance, data quality management, and record standardization in enterprise systems
- Familiarity with ServiceNow configuration, workflows, relationships, and data model management
- Experience supporting integrations, APIs, and automated data ingestion within or adjacent to ServiceNow environments
- Strong analytical, organizational, and stakeholder communication skills
- Ability to translate technical platform and data concepts into business-focused insights and recommendations
- Experience supporting governance forums, architecture review boards, or compliance / audit activities
- Experience partnering with Cybersecurity, Enterprise Architecture, and business application owners in a large enterprise environment
- Strong understanding of application classification dimensions such as criticality, business value, risk, and data sensitivity
- Experience building dashboards, KPI reporting, and executive-level portfolio analysis
- Familiarity with application rationalization, technology modernization, and cost optimization initiatives
- Experience in regulated or highly governed environments is a plus
Benefits
- Remote
- Strong possibility of extension
- W-2 Only
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