Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is a health insurance company focused on providing healthcare solutions. They are seeking a Senior Technical Analyst to perform complex systems and data analysis to support business operations and technology initiatives, particularly in provider data processes and solutions.
Responsibilities
- Identifies, analyses gaps and document complex system analysis conducted on software programs, applications, infrastructure and business systems and services
- Responsible for supporting data governance activities associated with PDMES, including maintaining data standards, documentation, and access governance processes
- Provides audit support for internal and external audits by gathering documentation, responding to requests, and ensuring compliance with established processes and controls
- Troubleshoots system access issues and maintains system documentation, including data dictionaries, role definitions, and permission set documentation
- Collaborates with internal and external stakeholders to support provider data quality, workflow efficiency, system stability, and data collection capabilities
- Collaborates with cross-departmental, cross-functional teams, and external partners and vendors
- Requires strong working knowledge of Salesforce Administration, configuration, data structures, page layouts, list views, profiles, security model, reporting capabilities within Salesforce, and basic Apex-related troubleshooting to support system analysis, familiar with APIs, and operational support activities
- Must possess experience analyzing and troubleshooting validation errors, interface and integration failures, system defects, and data processing issues
- Requires knowledge of integration and data technologies, including Kafka, SOQL, API, data mapping, and interface troubleshooting, to support analysis of upstream and downstream system impacts and provider data flows
- Experience with Copado development and release management processes, version control, and change management activities is also required
- Performs data collection across multiple systems, applications, and business practices
- Conducts validation activities for Provider system, application, and business enhancement
- Implements new technology, application development, and business services for organizational efficiency
- Maintains management of Provider systems, process, procedure, techniques, and tools
- Drives evaluation of services, products and helps an organization to make a decision on new systems that meets organization needs and goal
Skills
- Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
- 5 years relevant experience in system/technical analysis
- Strong working knowledge of Salesforce Administration, configuration, data structures, page layouts, list views, profiles, security model, reporting capabilities within Salesforce, and basic Apex-related troubleshooting
- Experience analyzing and troubleshooting validation errors, interface and integration failures, system defects, and data processing issues
- Knowledge of integration and data technologies, including Kafka, SOQL, API, data mapping, and interface troubleshooting
- Experience with Copado development and release management processes, version control, and change management activities
- Knowledge of Salesforce platform functionality and navigation
- Familiarity with provider data concepts such as credentialing, network participation, and demographic data
- Experience analyzing issues involving provider data flows
- Ability to motivate self and foster a culture of continuous improvement and agile execution
- Knowledge of system or business analysis methods and evaluation criteria
- Knowledge of application development, application/data architecture, Infrastructure, and business systems and processes
- Knowledge of business or system analysis tools and techniques
- Strong interpersonal skills and ability to work in a team-based environment
- Must be eligible to work in the U.S. without Sponsorship
Benefits
- CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Company Overview
CareFirst. It’s not just our name. It’s our promise. It was founded in 1934, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is https://individual.carefirst.com.