Note: The job is a remote job and is open to candidates in USA. Silver Dollar City Parks & Resorts is seeking a Marketing Agent I for their Reservation Center. In this remote, year-round role, agents will answer customer calls, provide information about attractions, and assist with ticket sales while maintaining high levels of customer service.
Responsibilities
- Provide friendly sales and service via phone, chat, email, and social media as assigned
- Clearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channels
- Continuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and services
- Work flexible schedules that meet the needs of our business to include weekends and evenings
- Assist with projects and possible off-assistance at ticket booth or off-site locations
- Manage post-sale service issues while remaining calm and following escalation procedures
- Maintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visit
- Speak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasing
- Observe safety and security procedures while in the office and on HFE properties
- Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards
- Be receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented tone
Skills
- Must be at least 18 years of age
- Provide friendly sales and service via phone, chat, email, and social media as assigned
- Clearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channels
- Continuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and services
- Work flexible schedules that meet the needs of our business to include weekends and evenings
- Assist with projects and possible off-assistance at ticket booth or off-site locations
- Manage post-sale service issues while remaining calm and following escalation procedures
- Maintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visit
- Speak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasing
- Observe safety and security procedures while in the office and on HFE properties
- Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards
- Be receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented tone
- Proficient typing skills of 30 wpm. Typing test required
- Demonstrated capability to operate multiple sales/POS systems in a fast-paced environment while remaining friendly and service oriented
- Demonstrated capability to comprehend and communicate multiple product requirements and procedures with a high rate of retention
- Acceptable writing skills required to utilize chat, email, or another social channel
- Occasionally will be required to stand and walk, lifting, carrying, pushing, pulling (max wt. 30#, avg wt. 10#)
- Frequently required to sit
- Continuously required to use fine motor skills such as writing, gripping and gripping with wrist motion
- The ability to remember locations, understand and carry out instructions
- Prefer 2 to 3 years of proven sales and service experience in a contact center, reservations office, or related position within the hospitality industry
Benefits
- Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
- Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
- Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
- 401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available after one year and 1,000 hours.
- Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
- Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
- Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more athttps://herschend.guildeducation.com/partner
Company Overview
Silver Dollar City is an award-winning 1880s theme park that has been Creating Memories Worth Repeating® 65 years. It was founded in 1960, and is headquartered in Branson, MO, US, with a workforce of 1001-5000 employees. Its website is http://www.silverdollarcity.com.