[Remote] SMS Care Advocate

Note: The job is a remote job and is open to candidates in USA. Lantern is a specialty care platform that connects individuals with top specialists for various medical needs. As an SMS Care Advocate, you will provide personalized support to customers navigating the healthcare system, ensuring they receive appropriate care and assistance with their benefits.

Responsibilities

• Outbound calls, calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
• Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling
• Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism
• Update all systems according to document member engagement
• Accurately document appointments and update information accordingly
• Listen to member’s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction
• Collaborate with other departments and partnering companies as necessary
• Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing
• Address and Analyze member inquiries, concerns, and complaints while providing information/solutions
• Work within a team to achieve performance targets
• Achieve individual Performance Metrics and Goals
• Adhere to attendance policy and expectations
• Participate in ongoing training and development
• Other responsibilities as assigned

Skills

• High School diploma (or equivalent)
• 1-3 years' experience in a customer service/service center and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to effectively organize work activities to meet deadlines
• Associates or Bachelors degree
• Knowledge of care coordination and case management concepts
• Bilingual (Spanish & English)

Benefits

• Paid Training
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Company Overview

Company H1B Sponsorship