Note: The job is a remote job and is open to candidates in USA. Campspot is a company dedicated to creating a meaningful camping experience for everyone, and they are seeking a Software Customer Support Specialist. In this role, you will assist customers with their inquiries regarding the Campspot reservation software, providing support during scheduled hours that include evenings and weekends.
Responsibilities
- Assist our software customers during scheduled software support hours
- Work with campground and resort staff on inbound call/email/chat questions
- Become a master of the ‘ins and outs’ of the Campspot reservation software
- Courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration
Skills
- Excellent written and verbal communication skills
- Patient and courteous demeanor when working with customers
- Availability to work the above-mentioned schedule
- Attention and obsession with detail and accuracy
- Effective and efficient problem solving
- Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
- Experience in and ability to thrive in a fast-paced environment
- Available to start immediately
- 3 years experience in customer service or related role
- Experience working in the recreation/hospitality/tourism industry
- Experience working with Software as a Service (SaaS)
- Proficient in Google Business Suite and Microsoft Office, specifically MS Excel
Benefits
- Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
- 401(k) plan with employer match
- Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
- Employee camping credit to encourage getting outdoors and experiencing our product!
Company Overview