Note: The job is a remote job and is open to candidates in USA. ngrok is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. The role involves building and evolving the AI Gateway, managing AI traffic policies, and ensuring the observability of AI behavior for customers.
Responsibilities
- Build and evolve the AI Gateway: You’ll work on the AI-aware gateway components that classify and handle AI traffic in real time. This code runs directly in the request path and must be fast, safe, and predictable
- Own AI traffic policy enforcement: You’ll design and implement AI Gateway Traffic Policy Objects—rate limits, usage caps, and access rules specific to AI workloads. These policies exist to prevent runaway costs, misuse, and accidental exposure without breaking legitimate traffic
- Track AI usage and token consumption: You’ll build and maintain systems that accurately measure AI usage—requests, tokens, and related metadata—so customers can understand how their AI systems behave and what they’re consuming
- Make AI behavior observable and explainable: You’ll expose clear, trustworthy signals around AI traffic: what was allowed or blocked, which policies applied, and how usage accumulated. When customers ask 'what happened?', the gateway should already know
- Design abstractions that hide complexity: You’ll work with product and design to build AI-specific gateway primitives that feel intentional and safe, without leaking provider quirks or infrastructure details into customer workflows
- Ship systems customers trust in production: You’ll collaborate closely with Gateway, Customer Data, and Platform teams to ensure AI usage data, policy enforcement, and billing signals line up—so customers can turn these features on with confidence
Skills
- Comfortable in a statically typed, compiled language such as Go, Rust, C++, or Java (with bonus points for Go)
- Worked with AI/LLMs and can appreciate their unique brand of edge-cases
- Care about developer experience and thoughtful abstractions
- Enjoy defining system behavior, not just plumbing
- Thought about retries, limits, and costs before being asked
- Like systems that move complexity from the user to the system
- AI platforms or inference infrastructure
- API gateways with product-level opinions
- Usage limits, quotas, or billing-adjacent systems
- Customer-facing observability tools
Benefits
- Full premiums covered on base healthcare, dental, and vision for you. Half covered for your dependents. Mental health and well-being support included, because taking care of your brain is as important as taking care of your teeth.
- 401(k) with 100% match up to 3% of your salary and 50% match up to another 2%. Future you will appreciate present you.
- We say "open, flexible vacation policy" and actually mean it. Take the time you need. Your manager will bug you if you're not taking enough.
- Up to 16 weeks if you give birth, up to 8 weeks for new parents (birth, adoption, fostering—however your family grows).
- Annual professional development budget for books, courses, conferences, or whatever helps you level up.
- Annual home office/desk stipend to make your workspace not terrible.
- Co-working space stipend if you want to get out of your house but aren't near our SF office.
- 2x+ per week for employees onsite at our San Francisco office. Free food tastes better.
- Twice a year we get the whole team together. It's part strategy, part bonding, part excuse to hang out with Bufo (the toad).
- Bi-annual reviews to make sure you're getting real feedback and staying competitively compensated. No surprises, no waiting around for performance conversations.
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