Note: The job is a remote job and is open to candidates in USA. ALTOUR is a globally recognized leader in corporate travel management, committed to connecting people meaningfully. The Senior Business Analyst will lead the definition and delivery of business requirements for a global corporate travel management ecosystem, focusing on automation, cost efficiency, and streamlined processes.
Responsibilities
- Lead requirements gathering, analysis, and validation for complex, cross-functional initiatives involving global corporate travel systems, supplier integrations, OBTs, agent booking tools, automation, accounting systems and AI-enabled solutions
- Partner with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies, and opportunities for automation and cost-effective process improvements
- Document and formalize business requirements, functional specifications, and supporting analysis to ensure alignment with strategic objectives and technical feasibility
- Produce clear, high-quality business and system requirements documentation, including user instruction and operational support materials
- Act as the primary liaison between Business Product Owners and software development teams, ensuring shared understanding and timely decision-making
- Define and document current-state and future-state business processes, system workflows, and end-to-end integration touchpoints
- Design functional system solutions that enable scalable, streamlined, and automated travel management operations
- Plan and coordinate requirements-related activities across development, testing, and business teams throughout the software development lifecycle
- Define system test plans, acceptance criteria, and execute functional and integration testing to validate business outcomes
- Manage work independently, engaging additional team members, subject matter experts, or leadership as needed to resolve issues
- Demonstrate accountability and ownership for all assigned deliverables, ensuring work is completed on time and to quality standards
- Identify issues or risks of significance, escalate appropriately, and ensure system and process documentation is maintained and up to date
- Perform analysis and tasks as assigned
Skills
- 10+ years of experience translating complex business needs into user stories and structured requirement frameworks
- Deep expertise in corporate travel operations, including distribution, booking, fulfillment, servicing, and settlement across airlines, hotels, OBTs, and agency environments
- 5+ years hands-on experience with Amadeus (Sabre experience preferred), including requirements definition, system design, testing, and release support
- Proven experience working closely with engineering teams across the full SDLC, from requirements and design through testing and deployment
- Strong background in system integration and vendor management, including GDSs, NDC providers, BPOs, and SaaS platforms
- Advanced analytical and technical skills, including expert-level proficiency in Microsoft Word, Excel, PowerPoint, SQL, and working knowledge of relational databases
- Highly effective communicator with the ability to influence senior leaders, multitask under pressure, think proactively beyond defined steps, and rapidly learn in unfamiliar or complex domains
- Strong knowledge of global travel agency operations, OBTs, mid-office automation, and travel agent facing technologies
- Experience using Jira and Smartsheets
Benefits
- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
- This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance
Company Overview
ALTOUR is an Travel Management Company. It was founded in 1991, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.altour.com.