Note: The job is a remote job and is open to candidates in USA. iHerb is on a mission to make health and wellness accessible to all, and they are seeking a strategic, technology-forward Senior Director of Business Operations to lead and scale critical operational functions. This role will drive operational transformation, workflow optimization, and scalable process design across Commercial Operations, while overseeing various operational production teams.
Responsibilities
- Lead and develop operational teams including:
- Content Operations
- Localization & Translation Operations
- Product Onboarding Operations
- Product Content Operations
- Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
- Coach and develop managers and operational leaders
- Drive organizational alignment and clarity across operational functions
- Establish operational performance metrics and service standards across operational teams
- Lead operational strategy and continuous improvement initiatives across Commercial Operations
- Design and implement scalable workflows, governance models, and operational processes
- Drive operational standardization, SLA management, prioritization frameworks, and execution consistency
- Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
- Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
- Build scalable operational frameworks to support global ecommerce growth
- Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates
- Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience
- Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality
- Drive operational excellence initiatives across high-volume production and workflow-based teams
- Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions
- Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies
- Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling
- Help define future-state operational models that leverage AI-assisted workflows and intelligent automation
- Drive adoption of scalable operational technologies and process innovation initiatives across teams
- Stay current on industry trends, AI advancements, and operational best practices relevant to ecommerce and workflow operations
- Partner cross-functionally with Product, Engineering, Merchandising, Marketing, Customer Experience, and Commercial teams to streamline operational execution
- Lead operational coordination for high-impact cross-functional initiatives
- Improve intake, prioritization, and workflow management processes across stakeholder groups
- Establish scalable operating rhythms and governance structures across teams
- Drive organizational alignment and clarity across operational functions
- Establish operational performance metrics and service standards across operational teams
Skills
- Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment
- Proven success driving cross-functional operational transformation and process optimization initiatives
- Strong experience building scalable workflows, operational governance, and execution frameworks
- Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies
- Strong analytical, organizational, and problem-solving skills
- Experience leading managers and operational teams
- Excellent executive communication and stakeholder management skills
- Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields
- Bachelor's degree in Business, Operations, Technology, Engineering, or related field required
- MBA or advanced degree preferred
- Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus
Benefits
- Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
- Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
- Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
- Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
- For more information on iHerb benefits, visit us at iHerbBenefits.com.
- At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future.
- Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind.
- For the comprehensive benefits list, visit www.iHerbBenefits.com.
- For our international team members, you may be eligible for benefits depending on the country where you are employed.
- The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
Company Overview