Note: The job is a remote job and is open to candidates in USA. Ticket Crushers, A Law Corporation is focused on life-changing immigration cases and is seeking a Senior Operations Manager to build the operational backbone of the firm. The role involves developing systems, dashboards, and processes to enhance efficiency and support scalable growth while ensuring high-quality legal services.
Responsibilities
- Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion
- Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication
- Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution
- Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting
- AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service
- Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs
- Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes
- Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making
- Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed
Skills
- Proven experience in operations within SMBs; law firm background preferred
- Hands-on CRM ownership and process build-out, preferably with Lawmatics
- Familiarity with AI tools and integrations like Zapier to enhance firm efficiency
- Competence in creating and managing analytics dashboards for performance tracking
- Ability to plan and execute projects in a dynamic environment with high follow-through
- Excellent clarity in communication, setting expectations, and maintaining accountability
- Mission-driven and quality-obsessed, with a humble, low-ego approach
- Bachelor's degree required; additional certifications are a plus
Benefits
- Bonus potential based on performance and milestones
- Health insurance plan available
- Two weeks of PTO
- Federal holidays observed
- 8:30 AM–5:30 PM, with a 1-hour lunch break
- Remote initially while the Dallas-Fort Worth office is being launched, with the expectation of transitioning to primarily onsite once the office is established
- Occasional travel to Houston may be required, likely every couple of months
- Opportunity to grow from Senior Operations Manager into Director of Operations or potential COO-level responsibilities as the firm scales
Company Overview
The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://www.ticketcrusherslaw.com/.