Note: The job is a remote job and is open to candidates in USA. Presidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. As a Senior Project Manager, you will be responsible for delivering technology projects on time and on budget, demonstrating leadership and strong client relationships while managing multiple projects and ensuring quality standards are met.
Responsibilities
- Lead multiple technology implementation projects simultaneously using Contender Solution ’s project management method
- Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
- Manage relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations
- Track and maintain an accurate and continually updated view of the activities and deliverables to ensure projects are delivered on time, within budget, and meets or exceeds customer satisfaction goals
- Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards
- Perform day-to-day management of all phases of the project including project requirements, design, development, test, and deployment of each project
- Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
- Define team member roles and expectations and ensures effective communication between all parties involved in the project
- Monitors cost to provide accounting support for project time, materials, and services
- Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
- Develops a partner relationship with the client for the long-term benefit of the client and Presidio
- Remain up to date on relevant solutions, products, and services by attending internal PM training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
- Actively participates in the development of Program and Project Management practices by participating in internal change initiatives
Skills
- Bachelor's degree or the equivalent work experience and/or military experience
- 8-10 years' project management experience managing multiple projects to successful completion, preferably at a technology solution provider or in a corporate Information Technology department
- Minimum of 3 years' experience delivering ServiceNow projects
- Superior project management, time management, and coordination skills to plan, organize, staff, and direct the overall production of a project
- Demonstrated ability to implement projects successfully on-time and on-budget
- Demonstrated ability to organize and coordinate all project activities assigned to him/her from project planning, to tracking and reporting issues, and status reporting
- Effective people management skills including motivating, developing, coaching, directing, and identifying the best people for the job
- Exceptional interpersonal and active listening skills
- Strong customer service, interpersonal, and active listening skills
- Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
- Solid communication and change management skills to influence and lead the project team and customer through the change management process
- Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
- Ability to manage numerous small projects simultaneously
- Ability to be socially perceptive and be attentive to other's reactions and why they respond as they do
- Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
- Excellent oral and written communication skills
- Ability to sense and forecast problem area
- Proficiency in the English language and reading comprehension
- Initiate, manage, and complete projects using ContendNow PPM
- Initiate and manage Resources and Resource Plans for projects
- Initiate and manage Project Milestones
- Initiate and manage Project Tasks and/or Stories
- Initiate and manage Project RASCIs
- Publish Project status reports
- Act as liaison between customer, project team, and Contender
- Develop and manage trusted relationship with customer during project execution
- ITIL certification
- ServiceNow Certifications
- ServiceNow Certified System Administrator
- SCRUM Certification
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