Note: The job is a remote job and is open to candidates in USA. Workyard is a growing startup focused on the U.S. construction and trades markets, operating in an industry where $300 billion is spent annually on labor. The Strategic Account Manager is a senior role responsible for managing and growing Workyard's highest-value accounts, owning the full account relationship, and driving retention and net revenue growth.
Responsibilities
- Manage relationships with Workyard's top 150-200 accounts, the highest-MRR customers in the business
- Develop project-level knowledge of how each customer operates and where Workyard delivers value for them
- Build trusted relationships with key stakeholders and serve as the executive advisor for the account
- Act as the Voice of the Customer within Workyard, surfacing customer needs and feedback to the Engineering, Sales, and Marketing teams, and advocating internally for accounts that need support
- Proactively engage accounts to identify and address churn risk early
- Identify upsell and cross-sell opportunities and close them at or above forecast
- Negotiate renewals and drive multi-year agreements
- Develop external growth opportunities such as referrals, testimonials, case studies, and white papers
- Manage every renewal in the book, tracking upcoming contracts, account health, and risk well in advance to ensure on-time, full-value renewals
- Identify accounts ready to expand (additional crews, features, or usage) and build the business case while the value is clear
- Take advantage of the post-implementation value to convert monthly customers to annual, find more upgrade opportunities, and/or get referrals
- Develop and refine playbooks that make account management repeatable and scalable as the book grows
- Partner with and mentor other account managers, sharing strategies and best practices
- Contribute to a collaborative, high-standard team culture consistent with Workyard's CS culture standards
Skills
- Proven track record managing a book of business and meeting retention and expansion targets, ideally in B2B SaaS
- Demonstrated ability to work independently, setting priorities and managing a pipeline with minimal direction
- Strong executive presence, with the ability to advise senior stakeholders such as owners and VPs
- Strong commercial instincts, with the ability to identify and close growth opportunities
- Clear, direct communication skills
- Experience selling to or supporting contractors, trades, or construction businesses
- Experience owning both renewals and expansion within a single role
Benefits
- Comprehensive benefits including Aetna medical, dental, and vision coverage
- Flexible Spending Accounts (FSA)
- Teladoc virtual care
- One Medical membership
- Kindbody family-building support
- Employee Assistance Program
- 401(k) retirement plan through Empower
- Pre-tax commuter benefits (for those based in our San Francisco office)
Company Overview