Note: The job is a remote job and is open to candidates in USA. Insurity is a leading provider of cloud-native insurance software, empowering organizations to efficiently manage billing operations. The Strategic Client Partner - Billing Operations will lead billing processes, ensuring effective management of payments, collections, and reconciliations, while collaborating with various teams to drive customer success.
Responsibilities
- Create credible demand in priority accounts – establishing trusted technical and business credibility with senior customer stakeholders, reframing problems, validating high-value use cases, and generating demand for the product
- Partner to construct deal strategy for priority opportunities – shaping customer-specific value narratives, collaborating to break into priority accounts, and advancing complex or stalled deals
- Collaborate to ensure no lead or deal leakage – maintaining accountability from first engagement through booking, driving disciplined follow-through, and preventing drop-off
- Identify and challenge where billing creates friction and cost – where cash application is delayed, reconciliation breaks across systems, installment billing adds complexity, and limited visibility into receivables is accepted as 'just how it works.'
- Illustrate what scalable billing looks like in practice – where billing, payments processing, and reconciliation are aligned, exceptions are minimized, cash flow is predictable, and new programs don’t require rebuilding billing each time
- This role partners closely with Marketing and Sales and sits within the Product organization to ensure alignment to roadmap, positioning, and real customer needs
Skills
- You've owned billing operations end-to-end – how bills are generated, how payments move through the system, and how funds are reconciled, where breakdowns showed up directly in cash, customer experience, and financial reporting
- You've operated within real billing complexity – where misapplied payments, reconciliation gaps across systems, installment billing challenges, payment processing, and the effort required to support multiple billing structures had to be managed as the business scaled
- You go straight to where billing breaks – where cash isn't applied cleanly, reconciliation doesn't tie across systems, receivables lack visibility, and operational effort increases as volume grows
- You have a clear point of view on how billing should run – how billing, payments, and reconciliation align, manual effort is reduced, and cash flow becomes predictable as the business scales
Benefits
- Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative.
- We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most.
- Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day—because we know how important these are to you.
- From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.
- We believe in promoting from within. In fact, over 25% of our open roles are filled by internal candidates.
- Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally.
- Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.
- Fuel your growth with full access to LinkedIn Learning and Kaplan—because continuous development is key to success.
- Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably.
- Our Employee Referral Bonus program rewards you for bringing great people on board.
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