[Remote] Teams Administrator

Note: The job is a remote job and is open to candidates in USA. BlerdTech is a company focused on enhancing communication and collaboration through Microsoft collaboration tools. They are seeking a Microsoft M365 Teams Administrator to implement, manage, and optimize the Microsoft Teams environment, ensuring efficient and secure use of the platform for their clients.

Responsibilities

• Act as incident and service request tier 2-3 escalation point for MS Teams related issues (includes telephony experience)
• Troubleshoot and/or maintain MS Call Queue, AutoAttendant, Hardphones, PSTN, phone inventory and assignments, policies, configurations, conference bridges. etc
• Provide MS Teams administration – i.e., planning/deploying, latency, SIP and CTI Messaging, chat, channels, audio/ video, calling, etc
• Provide technical support and troubleshooting for Teams issues. (1-3 day SLA)
• Participate in monthly technical meetings with management, development team, and operations to provide updates on assignments and help coordinate interdependent project tasks
• Provide input to documentation - communication plans, customer notices, and SOPs (Standard Operating Procedures)
• Respond to M365 FAQ requests and issues and support ticketing system

Skills

• Minimum 2 years of experience working with Microsoft 365 Teams
• Strong knowledge on Microsoft Teams architecture, components, and Skype for Business Online components
• Provide MS Teams administration – i.e., planning/deploying, latency, SIP and CTI Messaging, chat, channels, audio/ video, calling, etc
• Professional experience working directly with clients and customers to provide technical support and guidance
• Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical audiences
• Strong problem-solving and critical-thinking skills
• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• Additional knowledge on MS Teams video and voice interoperability is desired

Benefits

• Contract work generally doesn't provide the same level of benefits as working at a company as a permanent employee, but as a contract employees you are paid more hourly.
• Contractual employees are also responsible for obtaining their own insurance and retirement savings but we do offer some group discounts on purchases.
• Remote work has several benefits, including increased flexibility, improved work-life balance, reduced commuting time and costs, access to a larger pool of job opportunities, and lower overhead costs for businesses.
• Flexible schedules refer to the ability to adjust and adapt one's work hours to accommodate personal needs and preferences. This may include working part-time, job-sharing, telecommuting, or working outside of traditional business hours.
• Access Perks is designed to help you maximize your savings and enrich your daily experiences with exclusive discounts.
• Our HR department ensures that we have access to both internal and online self-paced training programs for continuous learning.

Company Overview