Note: The job is a remote job and is open to candidates in USA. Cymulate is a leader in Continuous Security Validation, helping companies optimize their cyber-security posture against evolving threats. They are seeking a Technical Account Manager who will manage post-sales technical relationships for strategic accounts, lead security validation workshops, and ensure customers build effective validation programs.
Responsibilities
- Own the post-sales technical relationship for a portfolio of strategic accounts — from onboarding through expansion and renewal
- Lead security validation workshops and program reviews, translating platform findings into prioritized, evidence-based risk reduction roadmaps for security leadership
- Help customers move from point-in-time assessments to continuous control validation — shifting their security posture from assumed to verified
- Act as the primary escalation point for complex technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customizations, and environment-specific configurations
- Partner with Sales and SE to identify expansion signals, co-develop commercial strategies, and support upsell and cross-sell motions
- Produce customer-facing strategic outputs: control effectiveness reviews, exposure validation reports, program maturity assessments, and board-ready risk narratives
- Deliver platform demonstrations and technical enablement sessions at all levels — from SOC analysts to CISOs
- Act as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the field
- Mentor and contribute to the growth of the broader CS team; model what great looks like
Skills
- Own the post-sales technical relationship for a portfolio of strategic accounts — from onboarding through expansion and renewal
- Lead security validation workshops and program reviews, translating platform findings into prioritized, evidence-based risk reduction roadmaps for security leadership
- Help customers move from point-in-time assessments to continuous control validation — shifting their security posture from assumed to verified
- Act as the primary escalation point for complex technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customizations, and environment-specific configurations
- Partner with Sales and SE to identify expansion signals, co-develop commercial strategies, and support upsell and cross-sell motions
- Produce customer-facing strategic outputs: control effectiveness reviews, exposure validation reports, program maturity assessments, and board-ready risk narratives
- Deliver platform demonstrations and technical enablement sessions at all levels — from SOC analysts to CISOs
- Act as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the field
- Mentor and contribute to the growth of the broader CS team; model what great looks like
- Security validation and risk reduction mindset — you think in terms of control effectiveness, attack surface reality, and measurable risk reduction; you help customers understand not just what is exposed, but what it means and what to do about it
- Deep technical range — comfortable working across network and endpoint security architecture, SIEM/SOAR/EDR integrations, cloud environments (AWS, Azure, GCP), scripting and API usage (Python, REST), and enterprise identity/AD environments
- Strategic client presence — proven experience engaging C-suite and senior security leadership; you are credible, concise, and commercially aware in high-stakes conversations. Being able to confidently answer questions like “What does this report mean to my business? How can I demonstrate value to the board?”
- Customer success instinct — you measure your success by customer outcomes: retention, expansion, advocacy, and program maturity — not ticket closure rate. You will be the customer advocate within the Cymulate family
- Enterprise-grade communication — written and verbal; you can produce a board-ready risk narrative and a detailed technical integration guide with equal quality
Company Overview
Designed for companies that want to manage their security posture against the evolving threat landscape. It was founded in 2016, and is headquartered in New York, NY, US, with a workforce of 201-500 employees. Its website is https://bit.ly/3JrcRdX.