Note: The job is a remote job and is open to candidates in USA. Gravity Payments is a company focused on collaborative teamwork and client commitment. They are seeking a Technical Account Manager who will engage, retain, and advocate for clients, ensuring a positive experience and long-term relationships.
Responsibilities
- Serve as the primary relationship and operational lead for your portfolio of accounts, establishing yourself as a trusted partner to ensure client retention, and long term relationships with Gravity
- Build relationships with key stakeholders, understand their broader business goals, and align Gravity’s product to their long-term strategy
- Identify opportunities to grow existing accounts, generate net new business, and manage the sales cycle from prospect to close
- Lead and organize meetings for clients based on to discuss future and existing projects, status updates, and additional topics regarding their partnership with Gravity Payments
- Maintain open communication around product deployment, and releases that no longer align with a previously established timeline
- Advocate for client priorities with internal teams by bringing vetted requirements to Sprint Planning and conducting weekly ticket reviews to keep development timelines on track
- Lead Causation of Errors (COEs) in collaboration with internal incident management teams, communicating technical root causes and ensuring enhancements or next steps are monitored within Jira
Skills
- Must have access to a wired internet connection
- Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection
- Strong Customer Focus: Act as a dedicated client advocate, building trust-based relationships to prioritize the customer experience. You will drive retention and support client growth by understanding their business needs, and resolving issues or pains they are experiencing
- Curiosity: Constantly seeking deeper understanding by asking thoughtful questions to better address client requirements, resolve complex issues, and drive process improvements
- Strong Verbal and Written Communication: Ability to actively listen, build rapport, and articulate ideas clearly
- Team Oriented: Motivated to contribute to the overall success of the team, balancing autonomy with collaboration
- Strong Attention to Detail and Organization: Effectively manage multiple tasks, prioritize a workload, and maintain efficiency while working closely with colleagues and clients. Delivering results while maintaining accuracy and speed
Benefits
- Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success.
- Medical, dental, and vision coverage.
- 401(k) retirement plan and voluntary life insurance.
- Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year.
- Training, mentorship, and development opportunities.
- Short-term & long-term disability coverage and wellness resources.
Company Overview
Company H1B Sponsorship