Note: The job is a remote job and is open to candidates in USA. Wiz is a fast-growing startup redefining security for the AI era, focusing on securing cloud and AI applications. As a Technical Account Manager, you will drive customer adoption and satisfaction while providing strategic and technical guidance throughout the Wiz platform journey.
Responsibilities
- Serve as a trusted technical advisor throughout your customers’ Wiz journey
- Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
- Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
- Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
- Continuously stay abreast and enabled on new Wiz features and functionality
- Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
- Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
- Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
- Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
- Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
- Drive and track your customers’ achievement of business goals and realization of value through Wiz
- Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings
- Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions
- Support and manage a book of up to 15 customers, depending on size and complexity
- Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
- Drive towards utilization/adoption targets for your book of business
- Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
- Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives
- Partner cross-functionally with internal teams to improve processes
Skills
- 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
- Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI)
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
- Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
- Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc
- Familiarity with Linux and Windows operating systems concepts and runtime sensing
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
- Ability and willingness to continuously learn emerging cloud/security technologies
- Proven track record of successfully managing a book of business with 5-10+ customers
- Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
- Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
- Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
- Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Benefits
- Base salary + bonus + equity + benefits
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- Learn more about benefits at Google.
Company Overview