Note: The job is a remote job and is open to candidates in USA. Red Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking an OpenShift Technical Account Manager to work with key enterprise customers. In this role, you will provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform and OpenShift Virtualization to meet customer business needs.
Responsibilities
- Support enterprise customers implementing automated, containerized cloud application platform solutions and modernized virtual machine workloads
- Learn new technologies quickly, including topics like container orchestration, virtualization on Kubernetes (KubeVirt), container registries, container build strategies, and microservices on container platforms
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
- Collaborate with the engineering, R&D, product management, and technical support teams
- Create documentation regarding customer issues and technical details on how to resolve them
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Travel occasionally to visit regional customers
Skills
- 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and exposure to cloud management (Red Hat ACM), and IT automation (Ansible by Red Hat)
- Hands-on experience or deep technical familiarity with OpenShift Virtualization (KubeVirt) or traditional hypervisors (e.g., VMware vSphere, Red Hat Virtualization/RHV, KVM) with a strong desire to transition that knowledge to Kubernetes-native virtualization
- Competent comprehension of enterprise architecture and strategic business drivers
- Direct experience with a variety of hardware and software vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Excellent time management skills
- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
- Ability to travel for customer visits and events within the region
- Red Hat's Public Sector team delivers our Confirmed Stateside Support offering so living within the United States and being a U.S. Citizen is required
- Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
- Experience migrating legacy virtual machines to a Kubernetes-hosted environment (e.g., using Migration Toolkit for Virtualization)
- Experience working in DevOps environments
- Software engineering background; experience with RPM-based Linux and Java technologies
- Experience deploying applications in cloud environments
- Experience developing containerized applications
- Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
- Familiarity with source code management tools like Git or SVN
- Prior experience in a technical leadership or mentorship role
- Security Clearance
- Experience in the public sector
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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