Note: The job is a remote job and is open to candidates in USA. Terminix, part of the Rentokil family, is a global leader in Pest Control and other services. The Technical Account Manager will focus on managing technical accounts, ensuring performance standards are met, and providing support for pest management solutions to top-tier customers.
Responsibilities
- Proactively monitors service performance against KPIs, problem solves with operational leaders and National Accounts to ensure performance thresholds are met
- Drives technical improvement to protocols and service delivery processes to improve customer retention and operational efficiency
- Support your assigned customers nationally with required data (trackers)
- Reduce risk and infestation for your customers (nationally) and all Technical Account Manager (TAM) accounts
- Attend customer review meetings, producing and delivering management information to keep your customer informed and engaged on pest control, namely the trends, risks and recommendations across their portfolio
- Reduce infestation (and therefore non-productive visits) for your local Rentokil branches
- Conduct monthly QA quota and supporting audit excellence
- Coordination with TSM (Technical Service Managers) and operations teams to ensure proper awareness or conditions, methods of deescalation, and training of team members
- Support our Digital Development Manager with PestConnect issues if required
- Support your SAE’s with the upselling innovation to our premium retail customers
- Travel up to 60% to various field and customer locations
Skills
- A minimum of 5 years of related structural pest management experience
- Strong project management skills
- Strong change management skills
- Building relationships, both internally and externally
- Written and verbal communication skills, including delivery of formal presentations
- Strong analytical and problem-solving skills
- Bachelor's degree in biological science or entomology or related sciences
- Associate Certified Entomologist (A.C.E) or Board Certified Entomologist (B.C.E)
- PCQI (Preventive Controls Qualified Individual)
- CP-FS (Certified Professional - Food Safety)
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview